IT Support Engineer - Onsite

What success looks like in this role:

• Serves as Field Engineer for large, complex clients and across the range of company products and services.
• Performs server and storage break and fix.
• Performs VIP deskside support activities.
• Uses advanced tools and technical knowledge to resolve client problems and conduct high-level installation activities for storage and network devices.
• Leverages advanced understanding of hardware, software and operating systems, along with advanced troubleshooting capabilities to address and resolve significant issues escalated from team members and/or clients.
• Tests and certifies mainframes, servers and other infrastructure associated with networks and peripherals.

standard DSS support + network smart hands + audio visual support in meeting rooms

Provide ongoing reporting of the levels of service delivery, including against Service Level metrics, and Key Performance Indicators specified in the contract.

Depending on Change activity, participate in appropriate Change meetings.

Provide on-site or remote field service engineering and support to diagnose or identify, and then address Faults on in scope physical Hardware components and Software in accordance with the manufacturer's instructions.

Fix Faults via Device swap. This includes a facilitation with OEM for a 'fix'.

Device from Regeneron owned Swap Pool

Provide onsite support and troubleshooting to investigate and resolve issues with Commercial Off The Shelf (“COTS”) and non-core Software for desktop and laptops.

Open Service Requests to initiate IMACDs.

Unisys supports this from the Service Desk if a user requests a Service Request to be opened to initiate IMACDs.

Perform equipment installations, moves, adds, Changes, and de-installs (“IMACDs”).

Perform co-ordination functions for the management and allocation of IMACDs.

Remove items from inventory and prepare for disposal or return to lessor when they are no longer of use.

Wipe the hard drives of any laptop or desktop being retired or returned to lessor.

Provide disposal Services For clarity, standard Unisys deskside Device disposal services are provided for Devices

Identify equipment at or near end-of-life based upon its impact on spare parts inventories and service repairs and identify repair or replace support.

Provide and keep current toolsets to aid spares and parts management.

Provide Smart Hands Support for network Devices, servers, and printers

Provide basic troubleshooting and configuration assistance for common audio/visual (“AV”) equipment located and permanently installed in Regeneron facility conference rooms.

The scope of this SOW includes four related, but separate categories, all comprising a robust, comprehensive Audio Visual (“AV”) / Video Teleconferencing (“VTC”) Virtual Teleconference (“VTC”) Managed Service

• On-Site Personnel

• Remote Managed Services

• Dispatch Subscription Services (Elite)

• Digital Signage Support

Support hours :8am to 6pm Monday to Friday

You will be successful in this role if you have:

High School Diploma or GED required
May require technical certification or Associate Degree
Generally, 4-6 years’ experience in area of responsibility

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.

If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com. US job seekers can find more information about Unisys’ EEO commitment here.