About Fam (previously FamPay)
Fam is India’s first payments app for everyone above 11. FamApp helps make online and offline payments through UPI and FamCard. We are on a mission to raise a new, financially aware generation, and drive 250 million+ young users in India to kickstart their financial journey super early in their life.
We’re reimagining how the next generation experiences fintech—going beyond payments to build a lifestyle brand that blends money, identity, and everyday experiences into one seamless, intuitive journey.
Founded in 2019 by IIT Roorkee alumni, Fam is backed by some of the most respected investors around the world like Elevation Capital, Y-Combinator, Peak XV (Sequoia Capital) India, Venture Highway, Global Founder’s Capital and the likes of Kunal Shah, Amrish Rao as angel investors.
Role Overview
We’re looking for an IT Manager to own and scale our network, endpoint, and IT operations infrastructure. This role goes beyond maintenance - you will drive reliability, security, compliance, and operational excellence across the organization. You will be responsible for building robust, audit-ready systems, reducing manual toil through automation, and ensuring seamless IT experience at scale.
What You’ll Own
- Network & Infrastructure Reliability
- Own end-to-end network infrastructure: firewalls, switches, routers, and wireless
- Ensure high uptime via redundancy planning, VPN management, and ISP SLAs
- Monitor performance, logs, and alerts; proactively resolve issues
- Drive secure network architecture (segmentation, access control, Zero Trust principles
- Security & Compliance
- Manage enterprise firewall configurations (policy, NAT, VPNs)
- Own ISO 27001 readiness: controls, audits, SOPs, and access reviews
- Lead IAM lifecycle: provisioning, de-provisioning, RBAC
- Oversee endpoint security: EDR, DLP, monitoring tools
- Respond to incidents, conduct log reviews, and strengthen security posture
- Endpoint & IT Operations
- Manage Mac, Windows, and Linux environments at scale
- Own MDM systems (enforcement, compliance, lifecycle—not just enrollment)
- Drive patch management, backups, and disaster recovery readiness
- Administer Google Workspace (users, groups, policies, security settings)
- Manage IT asset lifecycle: procurement → provisioning → offboarding
- Operational Excellence
- Own ITSM systems (SLA creation, not just execution)
- Build and improve SOPs, runbooks, and documentation
- Reduce manual work via scripting and automation
- Ensure audit-ready documentation and system visibility
- Team & Stakeholder Management
- Lead and grow a team of IT professionals (5+ members)
- Partner with vendors for procurement, renewals, and support
- Collaborate cross-functionally on security, compliance, and IT needs
Must-Have Experience
- 8–12 years in IT infrastructure & operations, with 3+ years in leadership
- Experience managing IT for 500+ users • Strong hands-on expertise in:
- Firewalls (policy management, NAT, VPN)
- Layer 3 networking (routing, VLANs, ACLs)
- Network fundamentals (routing, NAT, VPNs, troubleshooting)
- Experience with MDM / endpoint management systems
- Strong understanding of network + security fundamentals
- Experience with:
- Patch management, backups, monitoring tools
- Google Workspace administration
- EDR, DLP, and security monitoring platforms
- Proficiency in shell scripting / automation
- Strong troubleshooting, documentation, and communication skills
What Sets You Apart
- Certifications: CCNA/CCNP/CCIE, CompTIA Network+/Security+, or equivalent
- Experience with Zero Trust / SASE architectures
- Exposure to cloud or hybrid environments (AWS, GCP, Azure)
- Hands-on with tools like JumpCloud or similar IAM/MDM platforms
- Experience in fintech/BFSI or regulated environments
- Built IT systems for scale + compliance (not just support)
Success in This Role Looks Like
- Network and endpoint systems are highly reliable and secure
- IT operations are predictable, automated, and audit-ready
- Security posture is proactive, not reactive
- Employees have a seamless, low-friction IT experience
- Clear SOPs and systems reduce dependency on individuals
Why This Role Matters
- You will own the backbone of the company’s infrastructure
- You’ll operate at the intersection of security, scale, and reliability
- You’ll help build systems that are ready for next-stage growth and compliance
