كلما زادت طلبات التقديم التي ترسلينها، زادت فرصك في الحصول على وظيفة!
إليك لمحة عن معدل نشاط الباحثات عن عمل خلال الشهر الماضي:
عدد الفرص التي تم تصفحها
عدد الطلبات التي تم تقديمها
استمري في التصفح والتقديم لزيادة فرصك في الحصول على وظيفة!
هل تبحثين عن جهات توظيف لها سجل مثبت في دعم وتمكين النساء؟
اضغطي هنا لاكتشاف الفرص المتاحة الآن!ندعوكِ للمشاركة في استطلاع مصمّم لمساعدة الباحثين على فهم أفضل الطرق لربط الباحثات عن عمل بالوظائف التي يبحثن عنها.
هل ترغبين في المشاركة؟
في حال تم اختياركِ، سنتواصل معكِ عبر البريد الإلكتروني لتزويدكِ بالتفاصيل والتعليمات الخاصة بالمشاركة.
ستحصلين على مبلغ 7 دولارات مقابل إجابتك على الاستطلاع.
Main accountabilities
• Execute the daily operations of first line IT support, according to procedures and work instructions for support activities
• Ensure overall service quality and service levels can be measured by making sure a ticket of every support intervention is available.
• Actively support our business by providing first line IT support including analysis, resolution and clear communication to end users o Resolve standard requests such as password resets, configuration of access rights to IT systems, o Deliver basic functional support on business systems such as O365, ERP, CRM, BI, ..
o Investigate and analyse correlation between individual issues in order to assure correct urgency, impact and associated coordination is established o Troubleshoot complex issues prior to handover to 2nd line support
• Continuously improve the IT service delivery in close collaboration with the corporate IT Service Coordinator both in terms of optimizing the end-2-end support processes as optimizing the tooling
• Proactively develop and promote end-user documentation or self-service options towards end-users
• You are the ambassador of a larger IT community.
The Ideal Candidate
We are looking for a proactive personality that is ready to work in an international rapidly changing and challenging environment, who is passionate about IT, with the following experience, educational background and interpersonal skills:
• You have 1 to 3 years of experience in IT support
• You have a background in IT
• You work in team with your colleagues and teamlead IT ServiceDesk
• You are customer oriented with a problem-solving attitude
• You are able to guide and direct with all levels of employees and management.
• You have excellent communication skills towards end-users
• You can work under stress and are able to dynamically prioritise your work or escalate when needed
• You are familiar with client computing, modern workplace and Office365
• You are familiar with Microsoft products
• Experience with ITIL or certification is a plus
• You work comfortably in an international setting • Excellent proficiency in English
لن يتم النظر في طلبك لهذة الوظيفة، وسيتم إزالته من البريد الوارد الخاص بصاحب العمل.