IT Desktop Support Engineer - L1/L.5 IN

WE’RE HIRING: ONSITE IT DESKTOP SUPPORT ENGINEER – L1 / L1.5 (MUMBAI, INDIA)

Excis is a global leader in IT support, driven by innovation, collaboration, and excellence. We are currently seeking a proactive Desktop Support Engineer to join our growing team in Mumbai, India.

With a presence in 190+ countries, a team of 6,000+ engineers, and support for 200+ enterprise clients, Excis offers a dynamic, global environment where your contributions truly make an impact.

We foster an open, friendly, and growth-oriented culture where individual success contributes to team achievement. From resolving complex IT challenges to celebrating shared wins, we prioritize our people and their development.

We are looking for a proactive and mobile Desktop Support Engineer to provide on-site technical support across multiple client locations. You will act as the “face of IT,” ensuring smooth hardware operations, system imaging, and seamless Microsoft Office 365 functionality at client sites.

Start your journey with Excis and grow your career with us!

• Bachelor’s Degree (Technical field preferred)
  

Client Site Support

• Travel to various client locations to provide hands-on technical support and resolve hardware/software issues.
  

Imaging & Deployment

• Perform Windows OS installations, clean reimaging, and data migration during hardware refresh activities.
  

Microsoft 365 Support

• Provide advanced onsite support for Microsoft 365 applications (Outlook, Excel, Teams), including mailbox configuration and profile troubleshooting.
  

Hardware Lifecycle Management

• Diagnose and repair desktops, laptops, and peripherals.
  
• Manage asset tagging and local inventory at client sites.
  

Connectivity & Setup

• Assist with LAN/Wi-Fi troubleshooting and workstation setup for new users.
  

Reporting

• Document all site visits, issues, and resolutions in ITSM tools to ensure SLA compliance.
  

• Willingness to travel regularly to client locations.
  
• Ability to lift and move IT equipment (desktops, monitors, UPS) as required during onsite deployments.
  

• Strong proficiency in Windows 10/11 installation, configuration, and troubleshooting
  
• Experience with imaging tools (SCCM, MDT, or USB-based deployment)
  
• Solid understanding of Microsoft 365 (O365) environment
  
• Basic knowledge of Active Directory (password resets, domain joining, user management)
  

At Excis, your work truly matters. You will be part of a hands-on, collaborative team where your technical expertise directly improves user experience and operational success.

We offer:

• A supportive and inclusive work environment
  
• Continuous learning and professional growth opportunities
  
• Exposure to global enterprise clients and technologies
  
• Competitive compensation and career development pathways