As the IT CMDB & CSDM Process Owner, you are the global owner and authority for configuration and service data at NXP. You define the strategy, standards, and governance that ensure the CMDB is a trusted, auditable, and automation-ready source of truth across the enterprise.
Your work directly enables cybersecurity, compliance (SOX), service reliability, automation, and data-driven decision-making. You act as the bridge between architecture, security, service ownership, and platform teams to drive consistent adoption of the ServiceNow Common Service Data Model (CSDM) at scale.
Key Responsibilities
Strategy & Global Ownership
- Own the enterprise CMDB & CSDM vision, roadmap, and operating model across NXP.
- Define standards for CI classes, relationships, service models, and data ownership.
- Act as the final authority for CMDB/CSDM design decisions and deviations.
- Align CMDB strategy with cybersecurity, enterprise architecture, ITSM, and automation initiatives.
Governance & Data Quality
- Establish and operate CMDB governance with domain owners, service owners, architects, and security teams.
- Ensure the CMDB is a trusted source of truth through measurable data quality KPIs (completeness, correctness, compliance).
- Drive certification, attestation, reconciliation, and lifecycle management of configuration data.
- Detect and prevent unauthorized or non-compliant CI changes.
Platform Enablement & Automation
- Lead CSDM implementation and adoption, including service modeling and stakeholder onboarding.
- Enable scalable and automated data ingestion via Discovery, integrations, APIs, and tag-based mapping.
- Govern Identification and Reconciliation Engine (IRE) rules, precedence, and data sources.
- Ensure CMDB design supports Service Mapping, AIOps, automation, and advanced analytics use cases.
Compliance, Audit & Continuous Improvement
- Support SOX and internal audits through strong governance, evidence, and certification controls.
- Continuously assess CMDB and CSDM maturity and drive improvement initiatives.
- Identify and close gaps impacting security, reliability, automation, and data trust.
Qualifications
Required:
- Extensive hands-on experience with ServiceNow CMDB and CSDM in a large, complex enterprise environment.
- Strong background in configuration management, data governance, and ITIL/ITSM.
- Proven experience defining CI models, service models, and reconciliation strategies.
- Demonstrated ability to operate governance frameworks and drive cross-team adoption.
- Strong stakeholder management and communication skills.
Preferred:
- ServiceNow certifications (CMDB, CSDM, Discovery, Service Mapping, CIS modules).
- Experience supporting SOX or similar regulatory frameworks.
- Exposure to cloud platforms (Azure, AWS, GCP) and tag-based data models.
- Understanding of enterprise architecture and service design principles.
Key Attributes
- Process Owner Mindset: Takes end-to-end accountability and drives adoption.
- Data & Quality Focused: Values accuracy, traceability, and auditability.
- Analytical & Structured: Comfortable with complex data models and relationships.
- Collaborative Influencer: Aligns diverse stakeholders without formal authority.
- Continuous Improvement Driven: Constantly raises the maturity bar.
What We Offer
- A leading role in shaping NXP’s global configuration management and service data architecture.
- Career development, training, and ServiceNow certification opportunities.
- A collaborative, innovative environment within a global high-tech enterprise.
- Competitive compensation and benefits package.
If you are passionate about driving efficient incident resolution and continuous improvement in a 24/7 operational environment, we invite you to apply and become a key part of our team!
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