Infrastructure Engineer

About Sutherland: 

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.

We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland

Unlocking digital performance. Delivering measurable results

• Primary Skills (essential for the role) : Azure cloud certified engineer (Certification should be active) & must have hands on working administration experience on below Infrastructure areas.
  • Azure cloud
  • VMware virtualization including storage/SAN & networking
  • Citrix VDI & Azure AVD
• Role:
  • Citrix VDI Platform Management: Manage, configure, and optimize Citrix VDI platforms. Apply updates and monitor system health using defined tools. Document changes and maintain logs of activities.
  • Azure AD / Active Directory/DHCP/DNS: Administer and support Azure Active Directory, ensuring integration with cloud-based services and on-premises applications. Manage directory services, group policies, and user authentication. Management of DHCP & DNS services.
  • Vulnerability & Patch Management: Perform patch management for both Windows and Linux servers, other infra-assets, ensuring timely application of patches to minimize vulnerabilities and ensure compliance with security policies & standards. Collaborate with the cybersecurity team to implement security controls, vulnerability management.
  • M365 Administration: Manage Microsoft 365 services including Exchange, SharePoint, OneDrive, Teams, Identity management, & security controls, ensuring availability, compliance & optimal user experience
  • Backup & Storage: Manage enterprise storage & backup systems operations including monitoring, capacity management & Disaster recovery support, ensuring reliable data protection, recovery and optimal performance
  • SSO & Federated Identity Services: Manage identity and access management systems, including Single Sign-On (SSO), federated identity, Azure AD, MFA, to ensure smooth authentication processes across various platforms, applications and systems.
  • VMware - Management: Administer and Manage VMware vSphere ESXI (Hosts, clusters, Datastores), vCenter and VM’s. HA DRS, Storage and Networking. VM provisioning, performance monitoring, patching, and updates, ensuring high availability, disaster recovery, and optimal resource utilization etc.
  • SAN/NAS – Management: Administer enterprise storage systems including provisioning, LUN management, performance monitoring & capacity management.
  • Azure Cloud Infrastructure Management: Administer and Manage Azure cloud infrastructure including Azure AVD Infrastructure.
  • Application support: Provide technical support for enterprise applications including integration, break-fix involving vendor coordination and resolution.
  • Incident resolution: Lead incident resolution and root cause analysis for infrastructure-related issues affecting banking operations.
  • Infra projects & integration activities: Engage in infrastructure projects, including new deployments, upgrades, migrations, and integrations.
  • End user Support: Provide support to the end users via helpdesk tickets.

Documentation and Reporting: Develop SOPs and procedure documentation, prepare management reports related to infrastructure services

All your information will be kept confidential according to EEO guidelines.

EEOC and Veteran Documentation
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all 
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DE