Responsibilities:

• Strong analytical and problem-solving abilities.
• Excellent communication and collaboration skills.
• In-depth knowledge of cloud computing platforms and services
• Analyse reported incidents and problems for applications and infrastructure components, assessing patterns, making recommendations and implementing monitoring solutions.
• Data Network Management Systems monitoring, management and reporting
• Provide daily status reports and ticket updates
• Level 1 and 2 support analysis, resolution, and escalation of contact center incidents

Qualifications:

• Previous experience in a customer support role
• Track  your own work on a daily basis and compare to banchmarks
• Strong phone and verbal communication skills
• Excellent listener
• Adaptable to different personality types
• Familiarity with CRM technology
• Customer focus
• Ability to multi-task
• Set priorities
• Excellent time management skills
• Degree

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.