IAM Support Engineer | Identity & Access Management, Cloud Security, Automation, Compliance, Incident Resolution

Job Summary
Synechron is seeking an experienced IAM Support Engineer to maintain and support secure identity and access management systems supporting enterprise applications. This role involves troubleshooting complex authentication, authorization, and security issues, supporting cloud and on-premises environments, and driving operational best practices. The incumbent will collaborate with cross-functional teams to enhance security, ensure compliance, and improve workflow automation, ensuring continuous system availability and resilience in a dynamic organizational environment.

Software Requirements

• Required:

  
  

  • Hands-on experience with identity and access management systems, including LDAP, Active Directory, or Azure AD

    
    

  • Proficiency in security standards such as OAuth2, JWT, SSL/TLS, and single sign-on (SSO) protocols

    
    

  • Support experience with IAM tools supporting enterprise identity federation and role management

    
    

  • Knowledge of cloud IAM support across AWS, Azure, or GCP environments

    
    

  • Experience with incident, problem, and change management tools such as ServiceNow, Jira, or Confluence

    
    

  • Basic scripting skills in PowerShell, Bash, or Python for automation support

    
    

• Preferred:

  
  

  • Certifications such as AWS Certified Security – Specialty, Azure Security Engineer, or equivalent

    
    

  • Exposure to multi-cloud or hybrid identity support architectures

    
    

  • Knowledge of identity governance, data privacy, and compliance regulations (e.g., GDPR, HIPAA, PCI DSS)

    
    

Overall Responsibilities

• Support, troubleshoot, and resolve identity and access issues across enterprise cloud and on-premises infrastructure

  
  

• Manage and support authentication workflows, role assignments, and identity federation processes

  
  

• Enforce security policies, role-based access controls, and compliance standards to safeguard systems and data

  
  

• Automate IAM workflows including user provisioning, password resets, and audit logging

  
  

• Collaborate with security, infrastructure, and application teams to implement and review security controls

  
  

• Monitor IAM system activity, conduct regular audits, and improve incident response processes

  
  

• Support identity management system upgrades, patches, and environment configurations

  
  

• Maintain comprehensive documentation covering procedures, configurations, and operational protocols

  
  

Technical Skills (By Category)

• Languages & Scripts:
  Required: PowerShell, Bash, Python (for automation and support scripting)
  Preferred: Additional scripting languages supporting automation processes

  
  

• Identity & Access Management:
  LDAP, Active Directory, Azure AD, IAM policies, federation protocols (SAML, OAuth2, OpenID Connect)

  
  

• Security & Compliance:
  Data encryption, audit logging, role-based access controls, compliance (GDPR, HIPAA, PCI DSS)

  
  

• Cloud & Hybrid Environments:
  AWS, Azure, GCP IAM, supporting support for hybrid cloud architectures

  
  

• Tools & Platforms:
  Identity management dashboards, incident response tools, and security monitoring systems

  
  

Experience Requirements

• 5+ years supporting enterprise identity and access management systems

  
  

• Proven experience troubleshooting IAM issues, supporting complex federation, and implementing security controls

  
  

• Experience with cloud IAM solutions supporting hybrid or multi-cloud environments

  
  

• Knowledge of security standards and compliance requirements for regulated industries (preferred)

  
  

• Industry experience in finance, healthcare, or large enterprise IT environments is advantageous

  
  

Day-to-Day Activities

• Monitor and troubleshoot IAM system issues, including account provisioning, authentication, and authorization failures

  
  

• Support operational activities, including system upgrades, access reviews, and security audits

  
  

• Automate routine IAM workflows to improve efficiency and security posture

  
  

• Collaborate with security teams, infrastructure, and application teams to implement controls and respond to incidents

  
  

• Conduct root cause analysis, document resolutions, and update operational procedures

  
  

• Perform security assessments and support compliance audits

  
  

• Maintain detailed documentation for IAM systems, configurations, and operational workflows

  
  

• Participate in incident response, change management, and support rotation schedules

  
  

Qualifications

• Bachelor’s or Master’s degree in Computer Science, Information Security, or related discipline

  
  

• 5+ years supporting IAM infrastructure, security, and access management in enterprise environments

  
  

• Certifications such as AWS Certified Security – Specialty, Microsoft Certified: Azure Security Engineer, or equivalent are preferred

  
  

• Proven experience supporting identity federation, security controls, and compliance standards

  
  

Professional Competencies

• Strong analytical and troubleshooting skills for IAM issues and security incidents

  
  

• Effective communication skills to clearly articulate technical findings and collaborate across teams

  
  

• Leadership qualities to guide security best practices and mentor junior team members

  
  

• Strategic thinking in implementing secure, compliant, and scalable IAM solutions

  
  

• Adaptability to evolving security standards and cloud support frameworks

  
  

• Time management prowess to handle multiple incident and support activities efficiently

  
  

S​YNECHRON’S DIVERSITY & INCLUSION STATEMENT
 

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

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