HRO(Talent Acquisition Austria)-SM

Ready to shape the future of work?
At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Senior Manager -Talent Acquisition Austria — High Complexity | Recruitment Governance Owner
Role Purpose
Lead Austria talent acquisition, governance and operations for high volume retail and corporate hiring; drive recruitment process improvements, employer branding, career site governance and stakeholder escalation while ensuring legal compliance, data protection and best in class candidate experience.
Responsibilities
1. Recruitment Governance

• Develop and execute effective recruitment strategies to meet hiring goals across multiple departments in partnership with client.
• Own end to end recruitment governance: job requisition standards, approval loops, salary list embedding, QR code standards and vacancy lifecycle policies across HR systems and career page.
• Ensure SLAs, KPIs and quality gates for posting, preselection, interview scheduling, offer approval and closure; ensure consistent application across regions.
• Define and approve governance standards for requisitions, publication and vacancy lifecycle.
• Own escalation and audit remediation, sponsor process improvements and governance training.
• Align governance with Payroll, Legal and sign off policy changes.

2. High Volume & Operations Leadership

• Lead high volume store hiring and regional recruitment; ensure preselection criteria (A/B/C), interview scheduling standards and leader coordination protocols.
• Drive capacity planning, quota management and rapid scaling processes for peak hiring periods.
• Manage operational model and capacity planning for store recruitment; own SLAs and KPIs.
• Drive sourcing for volume roles and optimize mix between internal, external and agency channels.
• Lead cross‑functional initiatives to improve time‑to‑hire and candidate quality at scale.

3. Candidate Selection, Offer & Onboarding Governance

• Own standards for candidate screening, interview orchestration, offer accuracy (salary, working hours, start date, work permits) and processing; ensure payroll handover and onboarding readiness.
• Oversee remediation for rejects and process exceptions with payroll and legal.
• Own offer governance and approval thresholds; approve exceptions and complex compensation cases.
• Ensure seamless payroll and Global Mobility handover and govern onboarding SLAs.
• Drive continuous improvement of selection, offer and onboarding processes.

4. Employer Branding & Print Media

• Govern creation and annual revision of the branding materials and job advertisements; ensure brand manual compliance, approval loop, salary updates and ServiceNow updates.
• Manage print bookings, advertorials, materials, give aways and nationwide flyer campaigns, and production schedules.
• Drive employer brand campaign and budget allocation for paid and organic channels.
• Ensure brand messaging compliance with local law.

5. Career Page & Channel Management

• Manage career page and channel mix; prioritize technical features, monitor Adobe Analytics, manage career fair scheduling and optimize candidate journey.
• Coordinate content governance, job posting adjustments and channel performance reviews.
• Manage career sites, social and paid boards.
• Ensure integration between career microsites, HR System and analytics for attribution and reporting.

6. Candidate Experience & Communication

• Standardize candidate communications: scheduling correspondence, automated rejections, mailbox handling and first level candidate support.
• Ensure transparent leader candidate coordination, rescheduling processes and SLA adherence for candidate responses.
• Own candidate experience and governance; ensure GDPR‑compliant messaging and consent handling.
• Manage high‑impact communications; liaise with client stakeholders.
• Drive initiatives to reduce drop‑off and improve candidate satisfaction metrics.

7. Reporting, Analytics & Continuous Improvement

• Own recruitment reporting framework: monthly/quarterly KPIs, apprentice evaluations, leader feedback monitoring and ad hoc analytics to inform sourcing and employer branding.
• Drive process automation, RPA opportunities and system integrations to reduce manual screening and improve quality.
• Manage KPI framework and reporting cadence, present insights to leadership.

8. Compliance, Risk & Data Protection

• Ensure compliance with Austrian labour and equal treatment laws (GlBG), GDPR candidate data handling and regulatory issues.
• Maintain controls to prevent offer misalignment and mitigate candidate data breach risks.
• Own recruitment compliance framework and data protection assessments.
• Manage policy updates (social media, events) and ensure alignment with Austrian law.

9. ServiceNow, Systems & Key User Governance

• Act as ServiceNow key user escalation point; coordinate workspace updates, permissions, testing and HR IT issue resolution.
• Ensure data integrity across HR system, Employee Central, ServiceNow and analytics tools.
• Drive system roadmap and reconcile manual discrepancies between systems.

10. People Leadership & Stakeholder Management

• Lead and develop the TA team (Recruiters, Coordinators); conduct 1:1s, performance reviews and capability building.
• Partner with Finance, Payroll, Legal, Communications and regional HR to align hiring strategy and resolve escalations.
• Lead the recruitment team; conduct performance management, capacity planning and cross‑functional governance.
• Build strategic partnerships with Payroll, Legal, Communications and Global Mobility.

• Systems Ownership
Primary systems: ServiceNow; Workday; BMD/HR Suite, SAP Employee Central; Excel; M365; E Mail; MS Teams; Adobe Analytics; SAP ARIBA; AMT; ASES.

Qualifications we seek in you!
Minimum Qualifications
• Bachelor’s degree in HR, Business, or a related field.
• Strong understanding of global recruitment and onboarding workflows, especially in a retail or volume hiring environment.
• Hands-on knowledge of Applicant Tracking Systems and onboarding platforms (e.g., BMD/HR Suite, Workday, iCIMS or similar).
• Proficient in SLA management, quality control and stakeholder communication
• Excellent analytical, stakeholder management, presentation, and transformation leadership skills.
• Good verbal and written communication skills.
• Willingness to work 5 days from office in client specific shift.
Preferred Qualifications/ Skills
• Proven track record in managing large-scale hiring projects.
• Certifications in leadership or advanced recruitment practices.
• Prior experience managing international clients or matrixed teams supporting global hiring and onboarding preferred.
• Preference for candidate with European experience.
• Strategic thinking and problem-solving capabilities.
• Exceptional leadership and stakeholder engagement skills.
• Familiarity with enterprise service management tools (e.g., ServiceNow) is essential for this role.
• Strong proficiency in recruitment analytics and reporting tools.

Why join Genpact?
• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
• Make an impact – Drive change for global enterprises and solve business challenges that matter
• Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.