HRO (TA-Low Medium Complexity | Transactional Execution)-PD

Ready to shape the future of work?
At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Process Associate/Process Developer— Low Medium Complexity | Transactional Execution
Role Purpose
This role will support end-to-end recruitment administrative processes for new hires. The role includes managing recruitment coordination activities (e.g., job postings, candidate tracking, interview scheduling). The role requires accuracy, responsiveness, and seamless communication with Local HR and Recruitment Teams.
Responsibilities
1. Recruitment & Coordination

• Create job requisition draft.
• Post and manage job requisition.
• Schedule and coordinate interviews/hiring events, ensuring a seamless candidate experience across global time zones.
• Manage and administer assessments.
• Support job posting, candidate communication, and requisition management.
• Ensure service level agreement for recruitment coordination activities are consistently met.
• Conduct pre-onboarding activities and coordinate with the new hire

2. ATS & Data Management

• Update and maintain the applicant tracking system with accurate candidate data.
• Update the Human Resource Management Systems / Applicant Tracking Systems (e.g., Workday, Taleo, Avature, etc.) and support new hire record creation.
• Maintain confidentiality and compliance with data privacy policies.
• Regularly audit candidate database and address any discrepancies.

3. Candidate Screening and Scheduling Support
• Assist with preselection screening, request missing documents and send automated rejection letters.
• Support interview scheduling and rescheduling coordination.

4. Offer Documentation and Support
• Collect candidate documents, assist recruiters with offer letters and upload documents on behalf of candidates when needed.
5. Recruiting Folder and Print Support

• Update the Recruiting folder and the ServiceNow article. Help make QR codes and share recruiting materials.
• Support print ad creation for branches and proof handling.

6. Candidate Communication and Mailbox Handling

• Manage first level candidate inquiries via the group mailbox and provide status updates.
• Support leaders with basic questions about the selection process.

7. Administrative and Escalation Tasks
• Maintain candidate records in HR system; escalate complex issues to Senior Recruiter or Manager.
• Systems Ownership
Primary systems: ServiceNow; Workday; BMD/HR Suite, SAP Employee Central; Excel; M365; E Mail; MS Teams; Adobe Analytics; SAP ARIBA; AMT; ASES.

Qualifications we seek in you!
Minimum Qualifications
• Bachelor’s degree in HR, Business, or a related field.
• Experience in recruitment or talent acquisition.
• Basic understanding of recruitment and onboarding lifecycle stages in a corporate or shared services environment.
• Proficiency in MS Excel (e.g., VLOOKUP, filters, tracker management) and MS Outlook for daily operations.
• Good verbal and written communication skills.
• Willingness to work 5 days from office in client specific shift.
Preferred Qualifications/ Skills
• Knowledge of recruitment best practices and sourcing strategies.
• Certification in recruitment or talent acquisition.
• Hands-on knowledge of Applicant Tracking Systems and onboarding platforms (e.g., BMD/HR Suite, Workday, iCIMS or similar) is a plus.
• Preference for candidates with European experience.
• Strong organizational and multitasking skills.
• Familiarity with enterprise service management tools (e.g., ServiceNow) is essential for this role.
• Effective communication and interpersonal abilities.
• Attention to detail and ability to manage high-volume hiring.

Why join Genpact?
• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
• Make an impact – Drive change for global enterprises and solve business challenges that matter
• Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.