HRO(Payroll Operations)-Manager

Ready to shape the future of work?
At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Manager/Assistant Manager, Payroll Operations, (Austria) | High Complexity | Governance & Compliance Owner)
Role Purpose
This role is essential in owning end-to-end payroll governance, statutory compliance, stakeholder management, and transformation while ensuring zero-defect payroll delivery.
Responsibilities
1. Payroll Governance

• Validate completeness of payroll records, Tax and social insurance postings
• Ensure compliance of closing processes with Austrian labour law, collective bargaining rules and DPA/GDPR obligations.
• Drive initiatives to enhance Payroll process accuracy, compliance, and efficiency.
• Own monthly payroll closing sign-off
• Oversee escalations and provide resolutions for complex process issues.

2. Statutory & Regulatory Compliance (Austria)

• Review heavy labour reporting, Accruals, provisions, liabilities Severance and pension outputs
• Champion DPA/GDPR compliance across payroll systems and processes and approve privacy impact assessments.

3. Risk & Control Framework

• Own payroll controls i.e. Payroll control reports validation, Exception management (unpaid leave, incorrect taxation).
• Drive continuous control automation and embed DPA evidence requirements into control documentation.
• Lead periodic internal reviews, audits, and risk assessments for Payroll processes

4. Team Leadership & Capability Building

• Manage team structure (Associate → Sr. Associate)
• Allocate work based on complexity and risk
• Build expertise in Austria payroll laws & systems
• Foster a compliance‑first culture and ensure the team has the skills to manage Austrian statutory complexity and DPA/GDPR obligations.

Systems Ownership
Preferred to have: - ServiceNow, Workday, BMD; HR‑Suite; Assignment Management Tool (AMT); Global Advantage; SAP Concur; ARIBA; Docusign; TMI; Excel; Power BI / Tableau; Outlook MS Teams; SharePoint.
Qualifications we seek in you!
Minimum Qualifications
• Bachelor’s degree in HR Business or Payroll Operations (MBA preferred).
• Strong statutory + audit + transformation exposure
• Expertise in Payroll, reporting, Data accuracy, and process automation.
• Familiarity with HCM tool – SuccessFactors, Workdays, Oracle Fusion will be an added advantage
• Strong preference for candidates with European experience.
• Willingness to work 5 days from office in client specific shift.
Preferred Qualifications/ Skills
• Proven experience in managing large-scale operations and leading cross-functional teams.
• Certifications in leadership, Payroll management, or project management.
• Familiarity with Human Resource Management System platforms, Ticketing tools
(ServiceNow, Zendesk) and European statutory payroll requirements
• Strategic thinker with strong analytical abilities.
• Exceptional leadership and team management capabilities.
• Knowledge of state regulations (for example, bargaining agreements or unionized agreements).
• Good understanding of local labor laws and cultural expectations.
• Effective communicator with strong stakeholder engagement skills.

Why join Genpact?
• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
• Make an impact – Drive change for global enterprises and solve business challenges that matter
• Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.