Hospitality Manager

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Position Overview

• We are seeking an experienced Hospitality Manager to oversee comprehensive soft services, food & beverage operations, and event management at a dedicated client site within a leading IT company. This role requires a dynamic professional who can deliver exceptional workplace experiences while managing multiple service streams in a fast-paced technology environment.

  
  

Key Responsibilities

• Soft Services Management

  
  

• Oversee daily operations of reception, concierge, and guest services

  
  

• Manage housekeeping standards and workplace cleanliness protocols

  
  

• Coordinate mail and package distribution services

  
  

• Ensure seamless visitor management and security compliance

  
  

• Supervise administrative support services and meeting room coordination

  
  

Food & Beverage Operations

• Manage cafeteria operations, catering services, and beverage programs

  
  

• Oversee vendor relationships with food service providers

  
  

• Ensure compliance with health and safety regulations

  
  

• Monitor food quality, presentation, and customer satisfaction

  
  

• Manage inventory, procurement, and cost control for F&B services

  
  

Event Management

• Plan and execute corporate events, meetings, and employee engagement activities

  
  

• Coordinate logistics for conferences, seminars, and client presentations

  
  

• Manage event budgets and vendor relationships

  
  

• Ensure seamless setup, execution, and breakdown of events

  
  

• Support marketing and communication for internal events

  
  

Team Leadership & Client Relations

• Lead and develop a team of service professionals

  
  

• Maintain strong relationships with client stakeholders and IT company leadership

  
  

• Monitor service level agreements and performance metrics

  
  

• Implement continuous improvement initiatives

  
  

• Handle escalations and resolve service issues promptly

  
  

Required Qualifications

• Experience & Education

  
  

• Bachelor's degree in Hospitality Management, Business Administration, or related field

  
  

• 5+ years of experience in hospitality or facility management

  
  

• Previous experience managing multiple service verticals preferred

  
  

• Experience working in corporate or technology environments advantageous

  
  

Skills & Competencies

• Strong leadership and team management abilities

  
  

• Excellent customer service and relationship management skills

  
  

• Project management and event planning expertise

  
  

• Budget management and cost control experience

  
  

• Proficiency in hospitality management software and Microsoft Office Suite

  
  

• Strong communication and interpersonal skills

  
  

Personal Attributes

• Proactive problem-solver with attention to detail

  
  

• Ability to multitask in a fast-paced environment

  
  

• Flexible and adaptable to changing client needs

  
  

• Professional demeanor with strong service orientation

  
  

• Cultural awareness and ability to work with diverse teams

  
  

What We Offer

• Competitive salary and benefits package

  
  

• Opportunity to work with a prestigious IT company client

  
  

• Professional development and career advancement opportunities

  
  

• Dynamic work environment with exposure to cutting-edge technology sector

  
  

• Performance-based incentive

  
  

es and recognition programs

Client Engagement

• create a fun and impactful client engagement strategy

  
  

• engage with all employees and key stakeholders

  
  

• imbed in the FM team a culture of empowerment, engagement and fulfilment

  
  

• monitor and develop procedures to ensure client’s expectations are conveyed and worked upon

  
  

• pro-actively develop and manage Client relationships ensuring that expected service levels are achieved

  
  

• deliver an exceptional quality of service to the Client, as reflected by Client feedback

  
  

Communication

• liaison with JLL team and client on soft service and hard service delivery

  
  

• create, manage JLL profile within the client account

  
  

• champion monthly meetings with GWS lead to enhance relationships

  
  

Promoting teamwork across the board

At JLL, we strongly believe that teamwork is the secret behind every successful company. Do you share our thoughts? If so, then you are what we’re looking for.  In this role, you will support our people’s growth and development through effective training and coaching sessions. Likewise, you’ll promote a culture that upholds the ‘I am JLL’ core behaviours and fosters teamwork, cooperation and performance excellence. Also part of your job is to ensure that the team is constantly motivated, and that trust and work ethics prevail among members. 

What you can expect from us

At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Apply today!

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If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.