Head - HR Projects & Digitalization

Job Title: Head – HR Projects & Digitalization
Function: Human Resources
Reports To: CHRO
Location: Mumbai, India
About Blue Dart Express India
Blue Dart Express India, a leader in logistics and express delivery, is part of the DHL Group. With an extensive network covering over 37,000+ locations across the country, we continue to set benchmarks in speed, efficiency, and service excellence. As an employer, Blue Dart is committed to creating a workplace that fosters innovation, digital transformation, and a seamless employee experience through technology-driven HR solutions.
Position Overview
The Head – HR Projects & Digitalization will play a crucial role in driving HR transformation initiatives, digitization projects, and process optimization to enhance efficiency and governance. This role requires expertise in HR digital tools, Power BI dashboards, automation technologies, and process standardization to streamline HR operations and ensure data-driven decision-making. The incumbent will also be responsible for streamlining contractual employee management in coordination with the Head HRBP , manpower business partner management , compliances of related to contractual manpower and industrial relations.
Job Purpose
This role is responsible for leading HR digitalization efforts, enhancing automation, and driving strategic HR projects that improve operational efficiency and governance. The role will be a key contributor to HR technology adoption, data-driven insights, and process simplification to create a future-ready HR function at Blue Dart.
Key Responsibilities
HR Digitalization & Automation:

• Lead and implement HR digital transformation initiatives, focusing on automation, AI-driven HR solutions, and workflow enhancements.
• Design and manage HR dashboards in Power BI, ensuring real-time analytics for better decision-making.
• Collaborate with IT and HR teams to enhance HRIS (Human Resource Information System) functionalities, integrating AI-driven tools and self-service modules.
• Drive automation initiatives for HR operations, including employee lifecycle processes, talent acquisition workflows, and onboarding journeys.
• Evaluate and recommend new HR technologies that improve efficiency, accuracy, and employee experience.

Process Optimization & Policy Standardization for contractual manpower:

• Identify gaps in existing HR processes and implement structured improvements for better efficiency.
• Develop and maintain a centralized repository for HR policies and processes for contractual manpower, ensuring easy access and regular updates.
• Work closely with HR leadership to drive policy harmonization across functions and locations.
• Analyse HR process efficiency metrics and propose optimization strategies to enhance productivity.

HR Analytics & Reporting:

• Create interactive HR dashboards in Power BI to track key HR metrics such as attrition, hiring trends, employee engagement, and performance management outcomes.
• Deliver data-driven insights and reports to HR leadership, helping refine HR strategies based on real-time analytics.
• Ensure accurate and timely reporting for HR effectiveness reviews and leadership presentations.

Project Management & Stakeholder Collaboration:

• Manage end-to-end HR projects, ensuring milestones, deadlines, and deliverables are met.
• Collaborate with cross-functional teams, including HRBPs, Finance, IT, and business heads, to execute projects successfully.
• Act as the HR project lead for digital transformation, ensuring seamless execution and adoption of new technologies.
• Maintain a project dashboard to track progress, roadblocks, and success metrics for HR initiatives.

Qualifications & Experience
Education:

• Essential: MBA/PGDM in HR, Business Analytics, or related fields.
• Preferred: Certifications in HR Digitalization, HR Analytics, or Project Management (e.g., Six Sigma, PMP, Power BI).

Experience:

• Overall: 15 + years of experience in HR, with at least 5+ years in HR digitalization, projects, or analytics.
• Proven experience in HR technology implementations, process automation, and governance frameworks.
• Track record in managing contractual manpower in large organisations
• Strong understanding of HR analytics, workforce data management, and Power BI dashboarding.

Technical Skills & Competencies

Core Technical Skills:

• Expertise in Power BI, HR Analytics, and data visualization tools.
• Strong knowledge of HR systems (SAP SuccessFactors, Workday, or similar HRMS).
• Experience in HR process automation tools such as RPA (Robotic Process Automation).
• Advanced proficiency in Excel, SQL, and dashboard reporting.

Behavioural Competencies:

• Analytical Thinking: Ability to translate data into actionable insights.
• Execution Excellence: Ability to drive projects from initiation to completion with high impact.
• Collaboration & Influence: Work effectively with cross-functional teams and leadership.
• Change Management: Ability to lead and adapt to HR technology-driven transformation.
• Leadership: Capability to mentor interns and junior team members in HR project execution.

Key Performance Indicators (KPIs)

1. HR Digitalization: Successful implementation of automation projects.
2. Process Optimization: Reduction in manual HR tasks through automation.
3. Power BI Dashboards: Development and adoption of HR analytics dashboards.
4. Project Execution: Timely completion and impact of HR transformation initiatives.