Field Service Engineer

• Perform complex technical tasks to optimize outcomes and significantly contribute to goals

• Troubleshoot, diagnose, and repair Alcon surgical equipment within an assigned service territory, including preventative maintenance, installations, and upgrades

• Identify and correct complex problems associated with start-up

• Research, evaluate, and recommend new products or equipment upgrades that meet customer needs

• Develop ongoing relationships with customers to secure future business, including AMC/CAMC sales and renewals

• Instruct clients on the proper usage and operation of equipment

• Document and maintain clients’ service logs and prepare reports for product failure analysis and serviceability issues

• Escalate issues to relevant engineering teams

• Manage your daily schedule while maintaining proper and timely communications with customers, dispatch, managers, regional, and cross-functional teams

• Adhere to GxP regulations by strictly following Standard Operating Procedures (SOPs), maintaining accurate and complete documentation, ensuring rigorous quality control, and completing all required training

• Commit to continuous improvement and compliance with regulatory requirementsAll associates must adhere to GxP regulations by strictly following Standard Operating Procedures (SOPs), maintaining accurate and complete documentation, ensuring rigorous quality control, and completing all required training. Associates are responsible for meeting their individual job requirements and contributing to the overall compliance of the organization. Compliance with regulatory requirements and a commitment to continuous improvement are essential to our operations.

Qualifications: Associate shall have the appropriate education and experience to successfully perform the responsibilities/activities of this role.

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Alcon is an Equal Opportunity Employer and takes pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital status, disability, or any other reason.