Facility Executive

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Experience Required: 4 to 6 Years  

Serve as the primary on-site JLL representative managing comprehensive soft services operations for a large client facility. Act as the trusted interface between client stakeholders and service delivery teams, ensuring exceptional workplace experience and operational excellence across all non-technical facility services.

Soft Services Management Oversee daily delivery of housekeeping, office services, mail and courier operations, reception and front-of-house, pantry and beverage services, washroom hygiene, waste management, pest control, landscaping, and janitorial services. Monitor service quality through regular inspections, ensure adherence to defined standards, and implement continuous improvement initiatives to enhance workplace experience.

Stakeholder Engagement Build and maintain strong relationships with client leadership, department heads, and employee populations. Conduct regular client meetings to review service performance, address feedback, and identify enhancement opportunities. Serve as the primary point of contact for soft services issues and provide proactive communication on service schedules, special events, and facility initiatives.

Vendor and Team Coordination Manage soft services teams including housekeeping supervisors, office service coordinators, reception staff, and pantry attendants. Oversee third-party contractors for specialized services (pest control, deep cleaning, landscaping). Conduct performance reviews, ensure training compliance, and maintain optimal staffing levels to meet service demands.

Service Excellence and Compliance Track and report on KPIs including cleanliness scores, service request response times, client satisfaction ratings, supply inventory levels, and budget adherence. Maintain accurate documentation of service delivery, incident reports, and compliance records. Conduct regular audits to ensure health and safety standards, implement sustainability initiatives, and identify cost optimization opportunities.

Workplace Experience Enhancement Support special events, office moves, seating changes, and workplace hospitality initiatives. Coordinate seasonal services (holiday decorations, weather preparedness). Implement employee engagement programs and amenity services that elevate the overall workplace environment.

Required: Bachelor's degree in hospitality management, facilities management, business administration, or related field (or equivalent experience). 4-6 years experience managing soft services or hospitality operations in corporate environments. Strong understanding of housekeeping standards, workplace services, and health/safety regulations. Excellent interpersonal and client relationship skills. Proficiency with service management systems.

Preferred: Professional certifications (CFM, FMP, hospitality management credentials). Experience in large corporate facilities (500+ occupants). Background in hospitality industry or high-end corporate environments. Familiarity with sustainability and wellness workplace programs.

Service-oriented mindset with attention to detail and quality standards. Strong people management and team leadership abilities. Excellent communication skills with ability to interact at all organizational levels. Proactive problem-solver with ability to anticipate needs. Cultural sensitivity and ability to manage diverse teams. Budget management and vendor negotiation skills.

Location:

Scheduled Weekly Hours:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.