Facility Coordinator - Soft Services

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Role Summary:
Responsible for delivering premium workplace experience while managing front‑of‑house operations and coordinating soft services such as housekeeping, pantry, and lobby upkeep to ensure a seamless employee and guest experience.

• Oversee reception, helpdesk, lobby management, and guest experience.

  
  

• Coordinate soft services: housekeeping, pantry, meeting room readiness, and ambience management.

  
  

• Conduct regular floor walks to ensure cleanliness, hygiene, and service quality.

  
  

• Manage meeting room operations, events support, and employee engagement activities.

  
  

• Handle service requests, feedback, and escalations with timely resolution.

  
  

• Supervise experience associates and soft services staff for grooming, conduct, and performance.

  
  

• Liaise with housekeeping, security, and technical teams for smooth operations.

  
  

• Maintain MIS, daily reports, checklists, and service dashboards.

  
  

• Ensure adherence to brand standards, workplace aesthetics, and experience guidelines.

  
  

Location:

Scheduled Weekly Hours:

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If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.