Exp CX Training Professional

Purpose of the Job

Provide technical training to end users & customers (channel partners, system integrators, distributors, etc.) or internal field service professionals. 

2. Principal Responsibilities

• Set up structured training schedules, on a quarterly cycle, to be conducted within the assigned region.
• Deliver technical training on Fire and PAVA products in person face to or virtual delivery.
• Keep records of all trained participants along with up-to-date contact details that can be used on tech calls and bulletins etc. using the MYHBU LMS platform. 
• Consult with sales, offering and technical support to ensure that training demands are addressed appropriately, promptly and that up-to-date information is passed to attendees.
• Keep in contact with key customers through sales to ascertain their training needs, review training requirements and make sure that they are fully conversant with the company’s latest products that is relevant to them.
• Build and Mainatin the training kits and set up. - Be proficient in all aspects of the products sold by the company and make sure that all support materials, demonstration, and test equipment are well maintained.
• Ensure that regular training updates are carried out in conjunction with engineering & offering management.
• Verify and test new products/software releases prior to release and ensure that all training programs are updated to reflect the latest product lines. Align to the Entry into Service GDM.

• Attend the relevant train the trainer programmes with the associated resources.

  
  

3. Principal Networks & Contact Links

Internal 

• Technical Support
• Training Development
• Engineering 
• Sales 
• Marketing & Offering Teams

External

• Distributors
• Channel Partners
• Consultants
• End Users
• Specifiers

4. Supervisory Responsibilities

• None

5. Budgetary Responsibilities

• Keep costs within budget.
• Deliver the AOP targets for Training Revenues for assigned territory and the business.

6. Geographic Scope & Travel Requirements

• Scope: India and AEA
• Travel Requirement – 40% of the time.

7. Key Performance Measures

• 100% Adherence to Quarterly Training schedule
• 95% ISAT (Instructor Satisfaction)
• 95% CSAT (Course Satisfaction)
• 100% Achievement of Training Revenue for assigned territory and the business.

1. Educational Qualifications:

• Bachelor of Engineering or Technology in Electrical, Electronic or Instrumentation discipline or equivalent.
• Must have a good command on use of Microsoft Office, Power Point, Word and Excel. 
• Software / PC programming experience desirable.

1. Work Experience

   
   

• Minimum 7 years’ working experience as a technical professional as Field Service Engineer, Commissioning Engineer, Application Engineer, Test Engineer or Tech Support Professional for FIRE and PAVA products.
• Minimum 5 years’ experience in the Installation & configuration as well as programming Fire and PAVA Products.

3. Technical Skills 

• Fire Detection (Fire panels such as Notifier, XLS-3000, Morely IAS, Public Address Voice Alarm such as X-DCS-3000, Variodyn D1, Bosch Plena, Xtralis, etc.)
• Good understanding of NFPA, IS-2189 and NBC codes used for designing Fire Detection and Alarm Systems.
• NICET Certification is a definite plus.

1. Behavioural Competencies Required

• Self-motivated and passionate with clear customer focus. problems solving & solution orientated approach.
• Comfortable presenting formally and informally to a wide variety of audiences. 
• Highly organised and structured approach, skilled at asking questions and listening to attendee feedback. 
• Demonstrable technical or engineering background, either software or hardware based.
• Excellent communication, organizational and planning skills
• Ability to meet tight deadlines, ensuring quality is not compromised.