E2E Service Expert

Join Ericsson as an E2E Service Expert and play a pivotal role in the execution of our new Operation Model. This position requires exceptional multi-technology, multivendor knowledge, and a comprehensive understanding of Mobile Networks architectures - both legacy and Cloud-based. As an E2E Service Expert, you will drive and support the successful implementation and transition of multidomain customer projects into MS responsibilities, while relentlessly pursuing continuous service and automation upgrades.

- Create a network of skilled service level experts within Operate Networks, shifting focus from maintaining domain KPIs to improving end-to-end service KPIs for our clientele.

- Actively participate in new feature testing through our direct connection with all the PDUs.

- Propose enhancements to current features and suggest fresh ones based on the day-to-day operational requirements.

- Execute Strategy Infrastructure Product (SIP) Life Cycle Management (LCM) activities for new or improved service and resource deployment, based on the detailed design project from Planning and Engineering.

- Propel automation within customer networks using cross-domain and end-to-end view competencies.

- Lead multidomain troubleshooting investigations, ensuring consistent analysis across all areas to identify root causes of service degradation.

- Engage actively in presales, and maintain productive relationships with both new and existing customers.

- Ericsson Operations Engine - Mode Of Operations.

- Overall understanding of Automation?.

- Incident management.

- Algorithms.

- Service Quality.

- AEO E2E Technical Solutions.

- E2E Solution Design.

- Network Performance.

- Service Delivery Business Understanding.

- Quality Assurance.

- E2E Customer Experience.

- Business Process Improvement.

- ITIL Framework.

Why join Ericsson?At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
 
What happens once you apply?Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city: India (IN) || Noida

Req ID: 783578