E2E Expert - Fixed Network

About this opportunity
We are seeking an E2E Solution Architect – Fixed Network to join our team in Noida, India. In this role, you will handle Fixed Network (Core and Access) operations ensuring uninterrupted service availability for Broadband and Enterprise nodes in a multi-vendor environment. You will act as a technical leader, providing solutions for alarm monitoring, hardware/software/configuration issues, network optimization, and outage support while maintaining strict adherence to SLAs, compliance, and customer experience.
This role requires strong technical expertise, leadership skills, and the ability to collaborate across multiple stakeholders including customers, third-party providers, and internal teams.

What you will do
•    Ensure smooth and uninterrupted operation of Broadband & Enterprise Services and Networks.
•    Drive and govern Preventive & Corrective Maintenance across Broadband & Enterprise layers.
•    Act as a key mentor for teams managing Broadband, Enterprise IP, Core, Access, and Transmission activities.
•    Conduct network performance analysis, investigate anomalies, and recommend optimization measures.
•    Lead troubleshooting, Root Cause Analysis (RCA), and resolution across hardware, software, and configuration issues.
•    Collaborate with customers, MSIP, Sales, KAM, and third-party providers for quick resolution.
•    Ensure smooth service/system handover from Projects to Operations (including Acceptance Test Agreement compliance).
•    Manage escalations, outages, and high-priority incidents with structured communication.
•    Provide feedback for process/tool improvements and drive knowledge sharing across teams.
•    Engage in automation initiatives to enhance efficiency.
•    Contribute to Network Strategy, Transformation, and Digitalization initiatives.
•    Lead Service Improvement Plans (SIPs) to enhance customer experience.

The skills you bring
•    Degree in Engineering or equivalent experience.
•    10+ years of hands-on experience as a Fixed Network Expert in large customer service environments.
•    Strong knowledge of IP protocols for Fixed & Enterprise Networks, transport carrier networks (DWDM/SDH/MW), and Cloud networks in relation to IP/Fixed technologies.
•    Relevant management and technical certifications are an advantage.
•    Strong technical expertise in IP/MPLS, DWDM, Access Networks (xDSL, GPON, FTTx), Broadband platforms, and Enterprise solutions (VPN, DIA, Leased Lines).
•    Familiarity with multi-vendor environments (Cisco, Juniper, Nokia, Huawei, etc.).
•    Hands-on experience with network monitoring, fault management, and performance tools.
•    Excellent customer service, stakeholder management, and communication skills.
•    Strong troubleshooting and problem-solving ability with proven escalation management experience.
•    Ability to work under pressure, manage multiple priorities, and lead during crises.
•    Self-motivated, proactive, result-oriented with strong leadership qualities.
•    Excellent time management, interpersonal, and organizational skills.
•    Skills in tracing & decoding customer complaints.
•    Tenacity, perseverance, and flexibility in working hours.
•    Fluent in English (other languages beneficial).
•    Developed skills in knowledge sharing and creating a learning culture.

Why join Ericsson?At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
 
What happens once you apply?Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city: India (IN) || Noida

Req ID: 784332