Director-Digital Product Management

As part of the Global Merchant & Network Services group (GMNS) the GMNS Product team is at the core of American Express, uniquely positioned to service every business unit and customer across the Enterprise. Each year, we power billions of transactions through our global payments network, serving our Issuing and Acquiring businesses in more than 170 markets worldwide. We are driving a strategic, multi-year transformation to modernize our Acquirer solutions to build innovative products, services, and capabilities that will anticipate our merchant and acquiring partner’s needs. This is a strategic priority for GMNS as it becomes increasingly important that we stay competitive with the rise of intermediaries, can quickly adapt to an ever-changing regulatory environment and are developing strong value-added services that deepen the relationships with our acquiring customers.

Reporting to the Vice President, Acquirer Platform Transformation, this role will be responsible for leading the product management function for Acquiring modernization, with end-to-end accountability for product strategy, roadmap, execution, and market impact.

You will define and drive the vision for how our Acquiring products evolve, while building and leading a high-performing team that delivers against both near-term commitments and long-term growth opportunities. This role requires a leader who can operate seamlessly across strategy, execution, customer insight, and commercial outcomes.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

As a key member of this team, your responsibilities will include:

• Own product strategy and vision: Define and evolve the product strategy for Acquiring modernization, grounded in customer needs, market trends, and business priorities. 

  
  

• Drive roadmap and delivery at scale: Ensure the product roadmap is clearly defined, prioritized, and executed with rigor across multiple teams and initiatives. 

  
  

• Balance short- and long-term horizons: Deliver on committed features and capabilities while identifying and investing in future growth opportunities (e.g., new markets, services, and partnerships). 

  
  

• Champion customer and partner needs: Establish a strong, systematic approach to incorporating the voice of merchants, acquiring partners, and internal stakeholders into product decisions.