Director - CoS Office

Overall Purpose of the Role

Partner with the CEO & COO Offices to shape and deliver the India franchise growth agenda—driving strategic transformation and disciplined execution. Act as a cross-functional integrator across Business, Operations, Technology, Risk and key Functions to deliver target-state operating models, governance and sustainable controls.

Ensure unified governance and front-to-back operational readiness across the India franchise and related entities (including GIFT City), covering regulatory delivery, risk & controls, infrastructure enablement and enterprise communications

Accountabilities

JR: 0000106492 - Please post this role internally and externally for two weeks. 

Overall Purpose of the Role

Partner with the CEO & COO Offices to shape and deliver the India franchise growth agenda—driving strategic transformation and disciplined execution. Act as a cross-functional integrator across Business, Operations, Technology, Risk and key Functions to deliver target-state operating models, governance and sustainable controls.

Ensure unified governance and front-to-back operational readiness across the India franchise and related entities (including GIFT City), covering regulatory delivery, risk & controls, infrastructure enablement and enterprise communications.

Accountabilities

1. Multi‑Entity Governance Management

• Own India governance across all the legal entities: forum design, calendars, decision rights and escalation. Run senior forums (ExCo/COO, transformation, risk & control, regulatory working groups) to drive decisions and remove blockers.
• Set standards for packs/MI and action tracking (owners, due dates, evidence of closure).
• Maintain a single view of key commitments (regulatory, audit, transformation, BAU) with RAID tracking and senior escalation.
• Drive cross-functional interlock (Business, Ops, Tech, Risk, Compliance, Legal, Finance, HR, BX) and manage dependencies.
• Coordinate regulatory-facing governance (as needed) and embed a culture of accountability, pace and proactive escalation.

2. Cash Equities & Equities Capital Markets (ECM)

• Deliver the India target operating model for Cash Equities & ECM and drive front-to-back readiness with Ops/Tech/Risk/Functions (approvals, testing, surveillance, reporting and service ownership).
• Maintain regulatory, audit and supervisory readiness (incl. SEBI Merchant Banker regulations and SBU segregation where applicable).
• Manage build-out dependencies (systems, data, access, resilience) and drive continuous improvement.

3. Data Protection and Privacy Governance

• Coordinate responses to privacy-related regulatory queries, notices and submissions across Businesses/Functions for FLOD for the branch.
• Oversee privacy incident response and consent management with the Chief DPO, ensuring breaches are logged, investigated and remediated on time.

4. COO Office Strategic Execution

• Serve as the COO’s execution partner—aligning Business priorities with Ops/Tech/Risk and other Functions to deliver transformation outcomes.
• Translate leadership intent into executable plans, governance cadence and MI; drive issue resolution and escalation. Manage the India transformation portfolio (business cases, plans, benefits, control sign-offs) and convene stakeholders to remove blockers.

5. Risk & Control Oversight

• Oversee risk events and issues (RCA, actions, escalation) across the branch and related entities, as applicable.
• Strengthen the control environment with Risk/Compliance/Legal/Ops/Tech/Controls Office (design, testing/assurance, MI) and drive audit/exam remediation.

6. Regulatory Execution & Change Monitoring

• Oversee regulatory requirements (RBI, SEBI, IFSCA, MCA etc.) with clear ownership, cadence and escalation. Work alongside Compliance and relevant business and infra teams across the franchise to ensure full execution.
• Deliver end-to-end regulatory change across entities (process, systems, controls) with evidence of completion. Track regulatory commitments and remediation with MI, attestations (as required) and timely closure.

7. Oversight of GIFT City Legal Entity

• Provide COO oversight for the Barclays GIFT City Branch, aligned to the India governance, risk and control framework.
• Coordinate IFSCA-aligned compliance/risk/finance/ops and integrate GIFT into India reporting and governance calendars.

8. Collaboration with Barclays Execution Services (BX), Communications & Events (Internal)

• Coordinate India COO interlock with BX leadership; ensure BX governance aligns to Group policy and India entity needs, and support COO-led transformation delivery.
• Lead internal communications and key leadership events across India entities (townhalls, leadership visits, key forums). To be the owner for the bank branch website, content and regulatory compliance.

9. Management of Entity‑Wide NAPA Proposals

• Work with the Business BMs on entity-wide New Activity / New Product Approval (NAPA) process within COO scope (Branch and GIFT), including governance and documentation.
• Maintain pipeline tracking and coordinate end-to-end assessments/conditions with Product, Risk, Compliance, Legal, Finance, BX and entity CEOs/COOs.

10. Entity Financial Oversight

• Provide consolidated cost/budget oversight across India entities with Finance and Business BMs, including prioritisation of COO change investment and benefits.
• Assess financial impacts of major initiatives, regulatory requirements and remediation across entities.

Experience & Technical Skills

• Markets/IB/CB business management experience with delivery of COO-led transformation (operating model, process, systems, controls).
• Strong understanding of foreign bank branch operations in India and matrix management; experience partnering across COO infrastructure domains (Ops/Tech/Controls/Change).
• Expertise in multi-entity governance, risk frameworks and regulatory submissions.
• Experience in franchise build-outs or significant business expansion.
• Strong execution, stakeholder management and influencing skills at senior levels.

Director Expectations

• To manage a business function, providing significant input to function wide strategic initiatives. Contribute to and influence policy and procedures for the function and plan, manage and consult on multiple complex and critical strategic projects, which may be business wide..
• They manage the direction of a large team or sub-function, leading other people managers and embedding a performance culture aligned to the values of the business. Or for an individual contributor, they lead organisation wide projects and act as deep technical expert and thought leader, identifying new ways of working and collaborating cross functionally. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions..
• Provide expert advice to senior functional management and committees to influence decisions made outside of own function, offering significant input to function wide strategic initiatives.
• Manage, coordinate and enable resourcing, budgeting and policy creation for a significant sub-function.
• Escalates breaches of policies / procedure appropriately.
• Foster and guide compliance, ensure regulations are observed that relevant processes in place to facilitate adherence.
• Focus on the external environment, regulators, or advocacy groups to both monitor and influence on behalf of Barclays, when appropriate.
• Demonstrate extensive knowledge of how the function integrates with the business division / Group to achieve the overall business objectives.
• Maintain broad and comprehensive knowledge of industry theories and practices within own discipline alongside up-to-date relevant sector / functional knowledge, and insight into external market developments / initiatives.
• Use interpretative thinking and advanced analytical skills to solve problems and design solutions in often complex/ sensitive situations.
• Exercise management authority to make significant decisions and certain strategic decisions or recommendations within own area.
• Negotiate with and influence stakeholders at a senior level both internally and externally.
• Act as principal contact point for key clients and counterparts in other functions/ businesses divisions.
• Mandated as a spokesperson for the function and business division.

All Senior Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

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