Digital Transformation Manager

Publication date : Mar 09, 2026, 12:00AM

Orange Business is here!
About us

Join us at Orange Business!

We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.

Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

About the role

Job Summary:

The Project Management function within Orange Business is undergoing a digital transformation, driven by the Triumph Program. Our mission statement is to “build an improved end to end Project Management Process, enabled by the ServiceNow SPM (Strategic Portfolio Management) tool, allowing our teams and customers to collaborate, measure and improve our projects’ operational and financial performance”.

Orange Business utilizes Scaled Agile Framework (SAFe). Triumph is an Enterprise Epic within our “I Purchase, I Pay” (IPIP) Portfolio and sits within the PILLIV (Pilotage Livraison) Agile Release Train (ART). The full implementation of ServiceNow SPM necessitates integration with multiple Orange Business tools (Finance, HR, Delivery, Referential etc.) and therefore requires prioritization and coordination with multiple business and IT teams.

As Digital Transformation Manager, you are a key member of the Program leadership team. You will work with the Triumph Program Manager, SPM Product Manager, PILLIV Release Train Engineer (RTE), IPIP Portfolio Team, Epic Owners, Triumph IT Team, interlocking IT Teams and others to plan and execute the delivery of the new capability that enables our digital transformation. You will have a particular focus on dependencies relating to IT integration, where support and commitment is needed from interlocking IT teams.

This role is primarily focused on Project Management (planning, communications, tracking etc.) and does not require specific technical expertise, which is provided by the Triumph IT Team (including Solution / System Architects). However, experience working within SAFe / Scrum is mandatory and experience of ServiceNow preferred, but not essential.

Key Responsibilities:

• Management of Triumph Epics (within IPIP Portfolio, working with Triumph Epic Owners):ensure that epics are properly managed by the epic owners and that they are progressed through the Portfolio epic flow to secure business prioritization and commitment.
• Planning and execution of PI Preparation Process:facilitate the assessment and prioritization of new capability requests from the business (with actual prioritization led by the SPM Product Manager).
• PI Event Planning:plan and execute PI events (quarterly) with the PILLIV RTE.You will focus on the Triumph specific elements of the train. You will be responsible for ensuring that we secure commitment from both Triumph and interlocking IT Teams for prioritized epics / features.
• Delivery Management:execute delivery of PI commitments through coordination of Triumph and interlocking IT teams. Ensure plans are signed off and that we project manage the delivery (manage dependencies, risks etc.).
• UAT and Release Management:coordinate business testing of new capability and ensure controlled release (including ensuring clear user communications and planning of training delivery by the SPM Product Manager, Digital Learner Designer, and epic owners ).
• Continuous Improvement & Best Practice Adoption:promote SAFe best practice and drive continuous improvement (processes, planning cycles, ceremonies etc.).
• Planning and Communications:own the Delivery Roadmap and manage communication relating to the delivery of new capability (in coordination with the Triumph Program Manager, Communication Manager and Product Manager).

Key Interlocks:

• IPIP Portfolio (“I get” Customer Journey, VMO and Agile Coach):management and progression of Triumph epics within the Portfolio flow.
• Triumph Program Manager:delivery of new capability for ServiceNow SPM. The Program Manager will integrate your work into overall program governance (which also includes business case, user adoption, support etc).
• PILLIV Release Train Engineer (RTE):acting as the main point of contact with the RTE for Triumph specific elements of the ART, including PI prep, planning and delivery.
• ServiceNow SPM Product Manager:The Product Manager specifies what is needed and what priority. You coordinate the delivery of these requirements.
• Digital Learner Designer:ensuring that suitable training is delivered to the user community by the Digital Learner Designer (including user guide updates for new capability).
• Triumph IT Team:Preparation of overall planning, in conjunction with Triumph Scrum Masters / Product Owners, for delivery of PI commitments.You will “join the dots” between Triumph and Non Triumph IT teams. You will also work closely with Triumph System and Solution Architects.
• Triumph Epic Owners:The epic owners (also known as Workstream leaders) are responsible for their own epics and request new capability (including specification of features/user stories and UAT). They are also the lead interface into the business / IT owners for their respective areas. You will support them to ensure that the necessary commitments are provided, construct the overall delivery plan and drive the execution.
• Triumph User Support Manager:management of the interlock between delivery and post release support (including resolution of reported problems that require tool enhancement to enable resolution).

About you

Success Criteria:

• Triumph epics correctly progressed through Portfolio flow, enabling prioritization between Portfolios and within the IPIP Portfolio. Clear understanding of Triumph and strong support from the Portfolio.
• PI Preparation Process implemented in line with agreed process and timeline.
• PI Event Planned (inputs, backlogs, attendees, readiness checks) and executed with high attendee satisfaction.
• New ServiceNow SPM capability delivered in line with roadmap / PI Plan, providing expected business outcomes.

•Improved cross team alignment, reduced blockers, and predictable delivery.

•Strong stakeholder satisfaction across business and IT teams.

Skills & Competencies

Core Competencies

• Certification in, and experience of, SAFe including PI Planning, Management of Agile Release Trains and Scrum.
• Certification in, and experience of program / project delivery.
• Expertise in planning and orchestration of multi-team delivery.
• Exceptional stakeholder management and communication skills.
• Ability to navigate complex matrix structures and cross-functional organizations.
• Analytical and problem-solving abilities.
• High resilience, leadership, and delivery accountability.

Preferred Knowledge

• Familiarity with ServiceNow SPM or similar enterprise portfolio management platforms.
• Understanding of digital transformation lifecycles and enterprise change management.

You bring open mindedness, ability to handle pressure, leading with courage and empathy, assertiveness and communicate effectively.

What we offer

• Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
• Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
• Professional Development: training programs and upskilling/re-skilling opportunities.
• Career Growth: Internal growth and mobility opportunities within Orange.
• Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.
• Reward Programs: Employee Referral Program, Change Maker Awards.

Only your skills matterRegardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neuroatypia, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.

At Orange, only your skills matter.

Regardless of your age, gender, background, origin, religion, sexual orientation, disability, neurodiversity, or appearance, we actively encourage diversity within our teams, as it is a collective strength and a driver of innovation.Orange is a disability-inclusive employer: please feel free to let us know about any specific needs you may have.