Digital and Customer Experience Architect

ABOUT US

PHINIA: Advancing sustainability today, powering a cleaner tomorrow.  

PHINIA is an independent, market-leading, premium solutions and components provider with over 100 years of manufacturing expertise and industry relationships, with a strong brand portfolio that includes DELPHI®, DELCO REMY® and HARTRIDGE™. With over 12,500 employees across 43 locations in 20 countries, PHINIA is headquartered in Auburn Hills, Michigan, USA. 

At PHINIA, we Provide fuel systems, electrical systems, and aftermarket products and solutions of the highest quality — developed and manufactured responsibly — that are designed to enhance efficiency and reduce the environmental impact of vehicles, industrial machinery, and other applications. In doing so, we contribute to a cleaner tomorrow, treat our people and surrounding communities with respect, and hold ourselves accountable to robust ethical standards. 

Our Culture 

PHINIA promotes and cultivates an inclusive culture and diverse perspectives, strives to maintain its reputation for excellence, thrives on the power of collaboration, and fosters the development of our talented employees. We believe in making a positive impact through our business and actions, and we take our collective responsibility seriously. 

Career Opportunities 

We believe in building a brighter tomorrow for our employees as well as our customers and encourage you to learn about our long history, strong culture, new technologies, and future vision. We offer a strong local presence and interesting global opportunities. Join us on this shared journey toward a brighter tomorrow.

JOB PURPOSE

PHINIA is seeking a Digital and Customer Experience Architect to shape and execute the digital experience strategy across customer portals, supplier/dealer platforms, and omnichannel engagement. This role is responsible for defining the end‑to‑end customer journey, prioritizing capabilities that improve customer experience and ensuring PHINIA's digital footprint is intuitive for customers. This role will orchestrate platform evolution, integrate front‑office and operational systems, and partner with business and IT teams to drive measurable improvements in satisfaction, adoption, and growth.

KEY RESPONSIBILITIES

Key Responsibilities

• Define the architecture, standards, and roadmap for PHINIA’s customer‑facing digital platforms, including B2B portals, B2C portals, dealer/supplier platforms, service portals, and self‑service experiences.

  
  

• Serve as the UI/UX architecture lead, establishing design system blueprints, interaction models, component standards, and omnichannel experience principles that scale across regions and business units.

  
  

• Design technical architecture blueprints for customer‑facing portals, including front‑end frameworks, backend microservices, API gateways, integrations, identity/authentication, and content delivery infrastructure.

  
  

• Architect seamless omnichannel customer journeys across web, mobile, email, chat, partner portals, and service channels; ensure consistent branding, navigation, and unified experience.

  
  

• Lead solution design reviews, create architecture diagrams, interface specifications, naming conventions, and technical guidelines for development teams and agency partners.

  
  

• Drive modernization of digital platforms using modern technologies (e.g., headless CMS, front‑end frameworks like React/Next.js, composable architecture, micro‑frontends, CDP/DAM systems).

  
  

• Enable integration between digital channels and enterprise systems (e.g., CRM, ERP/SAP, PLM, Service platforms, Identity platforms, Analytics, Marketing Automation, PIM).

  
  

• Ensure digital platforms meet PHINIA standards for security, identity governance, RBAC/B2B partner access, privacy compliance, accessibility, and global performance.

  
  

• Translate customer insights, behavioral analytics, VOC data, and market trends into architecture improvements, capability roadmaps, and prioritization frameworks.

  
  

• Partner with IT, Sales, Service, Marketing, and Operations to architect solutions that increase engagement, reduce friction, and improve CX KPIs (NPS, CSAT, digital adoption).

  
  

• Evaluate emerging digital experience technologies (AI copilots, personalization engines, conversational UI, digital assistants, headless commerce) and drive proof‑of‑concepts.

  
  

• Govern vendor, agency, and platform partner delivery for design, development, performance, and security; ensure adherence to architecture standards and blueprint alignment.

  
  

• Maintain end‑to‑end digital architecture documentation including experience maps, technical diagrams, service catalogs, data flows, and platform integration blueprints.

  
  

• Provide technical leadership to UX/UI teams, developers, and integration partners; mentor teams on design system usage, front‑end patterns, and digital experience engineering best practices

  
  

What we’re looking for

• Bachelor’s or master's degree in Computer Science, Information Systems, or equivalent work experience.

  
  

• 8+ years of experience in digital transformation, customer experience, UX, product ownership, or related roles.

  
  

• Strong understanding of digital platforms such as CRM, customer portals, self‑service systems, mobile apps, and web ecosystems.

  
  

• Hands‑on experience in journey mapping, UX design principles, service design frameworks, and customer‑centric process improvement.

  
  

• Ability to work across business and technical teams to deliver integrated, user‑friendly digital solutions.

  
  

• Experience working with or supporting manufacturing, automotive, or industrial businesses (preferred).

  
  

• Working knowledge of analytics, customer feedback tooling, NPS/CSAT measurement, and data-driven decision-making.

  
  

• Excellent communication, stakeholder management, and storytelling skills

  
  

• UX/UI, Service Design, Product Management, or CX certifications (nice to have).

  
  

• CRM platform certifications (e.g., Salesforce, Dynamics) are an advantage.

  
  

• Agile/Scrum certifications.

  
  

WHAT WE OFFER

We provide compensation and benefits programs intended to attract, motivate, reward, and retain an incredibly talented, globally diverse workforce at all levels within our organization. Our compensation programs are informed by market data and business needs, and we are committed to providing equitable and competitive compensation. We are committed to providing our team with quality and competitive benefit programs, including health and well-being resources, family-centric policies, and an agile workplace program, where not precluded by collective bargaining agreements or national statutory plans. Plans are benchmarked for competitiveness and value. 

We provide formal development opportunities at all levels and stages of employee careers. These opportunities are delivered in a variety of formats to make our portfolio of solutions agile, sustainable, and scalable to support our employees in developing the skills needed to succeed. 

WHAT WE BELIEVE

• Product Leadership - Innovation that brings value to our customers 

  
  

• Humility - Seeking out diverse perspectives and working collaboratively 

  
  

• Inclusivity - Recognizing our differences makes us stronger; we are bold and intentional 

  
  

• Net-Zero - Committed to energy efficiency, waste reduction and beneficial reuse 

  
  

• Integrity - Taking responsibility for our decisions and doing what is right 

  
  

• Accountability - Taking ownership of our actions and driving results

  
  

SAFETY

You will consistently hear us say Safety First! We are committed to continually improving our strong safety performance supporting the health and wellness of our employees!  

We also believe employee health and safety is everyone’s responsibility. We encourage safety learning and collaboration to help employees understand and follow applicable safety policies, standards, and procedures and identify opportunities to minimize or eliminate risk. Work is expected to be conducted in a manner that stresses the importance of preventing incidents and illnesses, including attending all required safety meetings and trainings. It is expected that all incidents, near misses, and unsafe conditions are immediately reported to the direct manager, Human Resources, or Safety Representative.

EQUAL EMPLOYMENT OPPORTUNITY

PHINIA is an equal employment opportunity employer such that all qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity/expression, national origin, disability or protected veteran status.

VISA SPONSORSHIP

PHINIA does provide sponsorship for employment visa status based on business need. However, for this role, applicants must be currently authorized to work on a full-time basis, in the country where the position is currently based.

NO UNAUTHORIZED REFERRALS FROM RECRUITERS & VENDORS

Please note that PHINIA does not seek or accept unsolicited resumes or offers from third party recruiters or staffing agencies associated with any published or unpublished employment opportunities. Any unsolicited information sent to PHINIA will be considered as unencumbered and free from any fee or charge whatsoever. Only members of our Human Resources Team have the authority to engage or authorize recruiting services, which must be agreed upon before the unsolicited resume or offer is received.

GLOBAL TERMS OF USE AND PRIVACY STATEMENT

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Please access the linked document by clicking here, select the geographical area where you are applying for employment, and review.

Before submitting your application you will be asked to confirm your agreement with the terms.

Career Scam Disclaimer: 

PHINIA makes no representations or guarantees regarding employment opportunities listed on any third-party website.  To protect against career scams, job applicants should take the necessary precautions when interviewing for and accepting employment positions allegedly offered by PHINIA. Applicants should never provide their national ID numbers, birth dates, credit card numbers, bank account information or other private information when communicating with prospective employers or responding to employment opportunities online. Job applicants are invited to contact PHINIA through PHINIA’s website to verify the authenticity of any employment opportunities.

Advancing sustainability today, powering a cleaner tomorrow. Join us on this shared journey to a brighter tomorrow. For more information about PHINIA, please visit www.phinia.com.