DevOps/ Site Reliability Engineer

What You'll Do:

• Overall 6+ Years of experience into DevOps/SRE Production Support & Incident Management
• Will actively participate in a 24×7 on-call rotation, taking full responsibility as a primary or secondary on-call engineer to ensure production stability and quick incident resolution.
• will continuously monitor system health and performance, proactively identifying issues before they escalate into critical incidents. When incidents occur, I will triage them efficiently, lead or support resolution efforts, and ensure they are resolved within defined SLAs.
• During non-incident periods, you will focus on improving system reliability by building automation, enhancing monitoring and alerting systems, and creating clear runbooks and documentation to streamline operations.
• you will collaborate closely with engineering, infrastructure, and product teams to support deployments, troubleshoot issues, and contribute to system improvements. I will also take part in post-incident reviews to identify root causes and implement preventive measures.
• Overall, will work towards minimizing downtime, improving system resilience, and driving continuous operational excellence.

What You Know:

• Have strong experience in DevOps and Site Reliability Engineering, particularly in production support environments where system uptime and reliability are critical. I understand how to operate and maintain high-availability systems in fast-paced, 24×7 environments.
• Proficient in monitoring and incident management tools such as PagerDuty, ServiceNow, and observability platforms like Datadog, Splunk, and New Relic. I have a solid foundation in cloud platforms including AWS, Azure, and GCP, along with hands-on experience in Linux/Unix systems and networking fundamentals.
• Comfortable writing scripts in Python and Bash to automate repetitive tasks, improve operational efficiency, and reduce manual intervention. I also understand the importance of structured incident response, root cause analysis (RCA), and maintaining detailed operational documentation.
• Beyond technical skills, bring a strong ownership mindset, the ability to stay calm under pressure, and effective communication skills for coordinating with cross-functional teams during critical situations.

Education:

• Bachelor’s degree in computer science, Information Systems, Engineering, Computer Applications, or related field.

Benefits:

• In addition to competitive salaries and benefits packages, Nisum India offers its employees some unique and fun extras.
• certifications sponsored by the company on an as need basis. We support our team to excel in their field.
• Parental Medical Insurance - Nisum believes our team is the heart of our business and we want to make sure to take care of the heart of theirs. We offer opt-in parental medical insurance in addition to our medical benefits.
• Activities -From the Nisum Premier League's cricket tournaments to hosted Hack-a-thon, Nisum employees can participate in a variety of team building activities such as skits, dances performance in addition to festival celebrations.
• Free Meals - Free snacks and dinner is provided on a daily basis, in addition to subsidized lunch.