Deputy Manager - RAC Non Tech

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role
We are seeking a detail-oriented professional to join our Risk, Assurance and Controls (RAC) team, which forms the second line of defence for Vodafone Group. This role focuses on performing quality reviews and end-to-end testing of controls around high-risk policies and processes, ensuring compliance and mitigating potential risks. The position requires strong stakeholder management across geographies and the ability to provide clear, actionable feedback to improve control environments.


What you will do

• Conduct testing of controls across various high-risk policies and processes.
• Ensure timely and high-quality delivery of assurance reviews.
• Act as the primary contact for Policy Champions, providing guidance and feedback.
• Identify and recommend improvements to strengthen control frameworks.
• Track and monitor mitigation actions to close gaps effectively.
• Prepare concise reports for compliance boards and senior leadership.

Who you are

• Experienced in control testing and quality assurance assignments (preferred over internal audit experience).
• Strong knowledge of compliance policies and procedures.
• Skilled in stakeholder management and impactful communication.
• Ability to handle complex business requirements and adapt to change.
• Holds a Chartered Accountant qualification (preferred) or equivalent professional auditing/legal certification.
• Minimum 3 years of post-qualification experience in compliance and assurance roles.

Not a Perfect Fit?
Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.


What’s in it for you

• Opportunity to work in a global compliance centre of excellence.
• Exposure to senior stakeholders across multiple geographies.
• A collaborative environment that values innovation and continuous improvement.
• Professional growth through challenging assignments and cross-functional projects.

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What skills you will learn

• Advanced control testing and compliance review techniques.
• Stakeholder engagement and influencing skills.
• Risk management and assurance methodologies.
• Project management and reporting for senior leadership.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us
At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.


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