Deputy Manager - Process

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description: 

Ingram Micro is a leading technology company for the global information technology ecosystem.
With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts.
Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart

Role Summary

The Project Management Office (PMO), operating within the Business Transformation framework, provides enterprise-level structure, governance, and oversight for both project execution and process ownership at Ingram Micro. While project delivery focuses on change implementation, the PMO’s process management capability ensures that end-to-end business processes are well-defined, governed, measured, and continuously improved as part of the global operating model.

The PMO acts as a custodian of process standards and performance, enabling consistency, scalability, and compliance across customer-facing and revenue-related workflows. It ensures that processes remain aligned with strategic objectives, internal controls, and system capabilities—before, during, and after transformation initiatives.

In the context of business transformation, the PMO-supported process function:

• Owns and governs critical end-to-end processes impacted by transformation

  
  

• Ensures standardized, documented, and auditable processes across regions and functions

  
  

• Provides performance transparency through KPIs and controls

  
  

• Enables sustainable adoption of system and policy changes

  
  

• Serves as a stabilizing force between transformation initiatives and business-as-usual operations

  
  

Within this framework, the Deputy Manager – Process plays a key role in maintaining process integrity, driving performance improvements, and partnering with PMO project teams to ensure transformation outcomes are embedded and sustained.

The Deputy Manager – Process is responsible for owning, managing, and improving end-to-end business processes within Ingram Micro’s global operating model. The role focuses on process standardization, performance management, governance, and continuous improvement for customer-facing and revenue-related workflows.

Operating within the PMO and Business Transformation framework, the role ensures that processes are well-defined, measurable, compliant, scalable, and aligned to enterprise objectives. The Process Manager applies general professional expertise to lead process initiatives of moderate complexity, guide analysts, and collaborate with cross-functional teams across business, operations, finance, and technology.

Work is reviewed for quality of analysis, judgment, governance, and sustained process outcomes, rather than day-to-day execution.

Key Responsibilities

Process Ownership & Management

• Own and manage assigned end-to-end business processes, ensuring clarity of scope, inputs, outputs, controls, and performance measures

  
  

• Act as the process point-of-contact for stakeholders across business, finance, operations, and technology

  
  

• Ensure processes align with Ingram Micro’s global standards, policies, and operating model

  
  

Process Design & Improvement

• Lead process assessment, optimization, and standardization initiatives

  
  

• Review current-state (as-is) processes and approve future-state (to-be) designs

  
  

• Drive simplification, efficiency improvements, and risk reduction across workflows

  
  

• Ensure process changes are practical, scalable, and measurable

  
  

Governance, Controls & Compliance

• Establish and maintain process governance, documentation, and controls

  
  

• Ensure compliance with internal policies, audit requirements, and regulatory expectations

  
  

• Support audits and risk assessments through clear process evidence and reporting

  
  

Performance Management & Metrics

• Define, track, and review process KPIs, SLAs, and performance metrics

  
  

• Use data and insights to identify trends, bottlenecks, and improvement opportunities

  
  

• Ensure corrective actions are implemented and sustained

  
  

Stakeholder & Cross-Functional Collaboration

• Partner with Project Managers to support process-led projects and transformations

  
  

• Collaborate with technology teams to ensure system changes align with process intent

  
  

• Facilitate process workshops, reviews, and governance forums to drive alignment

  
  

Team Leadership & Capability Building

• Provide functional guidance and direction to Process Analysts

  
  

• Review and validate process analysis, documentation, and outputs

  
  

• Support skill development and consistent application of process standards

  
  

Change & Adoption Support

• Support change management, communication, and adoption of new or updated processes

  
  

• Ensure processes are embedded into day-to-day operations post-implementation

  
  

• Capture lessons learned and continuously improve process frameworks

  
  

Decision-Making & Complexity

• Independently manages process domains of moderate complexity impacting multiple functions

  
  

• Exercises judgment within PMO and enterprise governance frameworks

  
  

• Balances operational stability with transformation priorities

  
  

• Escalates material risks, governance issues, or cross-functional dependencies appropriately

  
  

Skills & Competencies

Professional Skills

• End-to-end process management

  
  

• Process design, optimization, and standardization

  
  

• Performance measurement and KPI management

  
  

• Risk, control, and governance management

  
  

• Stakeholder facilitation and influence\

  
  

Tools & Systems Knowledge

Working understanding of enterprise systems and analytics tools (e.g., SAP or equivalent ERP platforms, Power BI or similar BI tools, CRM and workflow systems) to review process performance, interpret dashboards and reports, assess impacts, and guide data-driven process decisions.

Behavioral Competencies

• Strong ownership and accountability

  
  

• Analytical and structured thinking

  
  

• Ability to influence without direct authority

  
  

• Clear and concise communication

  
  

• Adaptability within a global, matrixed environment

  
  

Qualifications & Experience

• Bachelor’s degree or equivalent professional experience

  
  

• 5+  years of experience in process management, PMO, operations, or business transformation roles

  
  

• Experience managing cross-functional, process-centric initiatives

  
  

Preferred Qualifications

• Experience in large, global, or matrixed organizations

  
  

• Exposure to distribution, technology, or service-oriented business models

  
  

• Working knowledge of Lean / Six Sigma, Waterfall, and Agile concepts

  
  

• Experience partnering with technology teams on system-enabled process changes