Who we are
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
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About this Role
We are seeking an analytical and detail‑oriented individual to support demand management and capacity planning within the Business Excellence function of Business Operations & Transformation. This role plays a key part in shaping how resources are forecasted, allocated, and optimised across transformation projects. The position ensures a consistent and accurate understanding of demand pipelines and resource availability while contributing to improved planning, efficiency, and operational excellence.
What you will do
Support the end‑to‑end demand management and capacity planning process across Business Excellence.Maintain an accurate, up‑to‑date view of demand, analyse trends, and proactively highlight capacity or skill gaps.Produce regular dashboards, reports, and presentations to provide visibility into demand and capacity health for senior leadership.Partner with stakeholders across local markets, service towers, and project teams to understand upcoming demand and evolving priorities.Recommend and support allocation of skilled resources to both internal and customer‑facing transformation projects.Improve demand and capacity planning processes to reduce surpluses, shortages, and inefficiencies.Contribute to systems and tooling improvements related to demand management, resource scheduling, time sheeting, and billing.
Who you are
Experienced in supporting complex business or technical change programmes.Skilled at working within matrix environments and engaging senior stakeholders.Able to clearly communicate complex information to diverse audiences, including end‑users and senior leaders.Knowledgeable in programme management methodologies, including agile principles.Preferably educated to degree level or equivalent, with an MBA considered advantageous.
Not a perfect fit?
Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.
What’s in it for you
Opportunity to develop and influence demand planning and resource strategy across a global, high‑performing function.Exposure to predictive analytics, forecasting, and data‑driven decision‑making.Experience working with senior leaders and cross‑functional teams across various VOIS locations.Ability to shape operational excellence through improved planning processes and resource utilisation.
What skills you will learn
Advanced forecasting and demand modelling techniques.Stakeholder collaboration across diverse operational and transformation environments.Data storytelling and analytical reporting through dashboards and presentations.Resource allocation and optimisation strategies to improve delivery outcomes.Systems thinking through exposure to tooling for demand, scheduling, and time management.
VOIS Equal Opportunity Employer Commitment
Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.
Join Us
At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
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