Delivery Consultant

Introduction

We are seeking individuals with technology consulting experience in integrating multiple technology stacks with the IBM Apptio solutions modules for our customers. You are familiar with traditional software development methodologies but also completely comfortable in contemporary Agile models. Your efforts will directly impact the value realized by the customer and the ultimate success of the relationship. This role will work closely with the IBM Apptio Onshore Delivery team to design and configure customer solutions

Us:

IBM Apptio and Cloudability is the CIO's business management system. We build advanced data and analytics applications that help all IT leaders understand and make informed decisions about their technology investments, capitalize on the cloud transformation and drive innovation within their organization. We call it Technology Business Management (TBM) . Our TBM and Finops solution experts believe deeply in Apptio's potential to lead our market and disrupt the IT industry on a daily basis. We are passionate about what we do and are driven by a common mission to support and elevate the role of CIOs within their organization. We are team players with an entrepreneurial spirit and an eye on results. We work in a highly collaborative and agile environment where we strive to continuously improve.

Your role and responsibilities

• Understand functional and business requirements from either the client of Apptio delivery team and translate into a technical design, which meets customer needs, provides maximum solution value, and is within scope of Apptio products/services.
• Understand, validate and manipulate multiple datasets in preparation to load into the Apptio solutions(s)
• Configure, test, & document Apptio dashboards, reports and underlying data models to meet functional design and specifications.
• Work closely with other consultants in the organization to leverage skill sets and deliverables.
• Collaborate with other departments in the company to achieve customer satisfaction and resolve customer issues in a timely fashion.
• Translate business and functional requirements into a technical solution design to meet business goals within scope of Apptio products/services
• Work closely with customer and internal team to ensure implementation activities are aligned with scope, schedule and priority.
• Collaborate with other departments in the company to ensure customer satisfaction and resolve issues in a timely fashion.
• Work with the product management and development organization to channel client feedback into future releases of the Apptio product suite
• Provide customer with end-user training and operational documentation to maintain the implemented integrations.

Required education
Bachelor's Degree

Preferred education
Bachelor's Degree

Required technical and professional expertise

• 5+ years of experience as a business analyst, consultant or technical analyst role working in Finance and / or IT domains
• 2+ years of experience in a customer facing, SaaS software implementation role
• Client-focused attitude - a customer advocate.
• Bachelor's degree or equivalent related experience
• Ability to demonstrate analytical and problem-solving skills
• Experience with data dictionaries, data analysis and relational databases
• Skilled at working with large data sets, quickly detecting and resolving data-related issues
• Skilled at completing technical design via iterative mockups
• Basic programming skills and data analytics e.g. HTML, SQL, Excel, Access, Business Objects, etc

Preferred technical and professional experience

• Experience with Apptio tool or certification
• Self-starter - able to come up to speed on complex, difficult concepts with minimal assistance
• Team player with solid communication and presentation skills
• Ability to breakdown complex information into simple solution requirements
• Strong to expert skills in data analysis/manipulation
• Knowledge of enterprise IT organizational, business, and technical environments
• Strong communication skills
• General understanding of basic financial concepts such as general ledger, budget, forecast and cost
• General understanding of IT infrastructure concepts such as server, storage, virtualization and software applications

Years of Experience:
5-8