Data Scientist - Next Gen Agents

Data Scientist - Next Gen Agents, Senior-Level
At Globant, we are working to make the world a better place, one step at a time. We enhance business development and enterprise solutions to prepare them for a digital future. With a diverse and talented team present in more than 30 countries, we are strategic partners to leading global companies in their business process transformation.
We seek a Data Scientist - CES Development : Next Gen Agents, Senior-Level who shares our passion for innovation and change. This role is critical to helping our business partners evolve and adapt to consumers' personalized expectations in this new technological era.
What will help you succeed:

·  Core Platform Expertise: hands-on experience with Google Cloud Platform (GCP), specificallyCX Agent Studio and Dialogflow CX.

·  Conversational AI Logic: Strong understanding of NLU concepts (Intents, Entities, Parameters) and state management in conversational flows.

·  Backend Development: Proficiency in Python for writing webhooks and server-side logic (Google Cloud Functions).

·  API Integration: Deep experience designing and consuming RESTful APIs and handling JSON data structures to fetch user profiles, order status, etc.

·  Prompt Engineering: Demonstrated ability to write and refine system instructions/prompts to control LLM behavior (grounding, tone, safety).

Good-to-Have Skills (Preferred)

·  Vector Search & Embeddings: Experience with vector databases specifically  Datastores

·  Contact Center AI (CCAI): Familiarity with CCAI architecture, including integration with telephony providers (Genesys, Avaya, Twilio).

·  Frontend Integration: Basic knowledge of UI design to assist with embedding agents into web or mobile client applications.

·  Data Analysis: Experience using BigQuery to analyze conversation logs and extract actionable insights.

·  Multilingual Support: Experience designing agents that support multiple languages and localization standards.

Specific Skills or GCP Services:

CCAI (CES)

• Vertex AI / Vertex AI Notebooks
• Google Cloud Vision API
• Google Cloud Natural Language API
• Gemini Enterprise (Agentspace)
• Google Cloud Run
• Google Cloud Logging
  

This job can be filled in Pune, Bangalore, Indore, Hyderabad, India .
Create with us digital products that people love. We will bring businesses and consumers together through AI technology and creativity, driving digital transformation to impact the world positively.
We may use AI and machine learning technologies in our recruitment process. Globant is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law. Globant is also committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.