Customer Services Senior Representative

Responsibilities: As a key member of our Customer Service Team, you will be the first point of contact for our global customers, providing unparalleled support via telephone, live chat, or email. Your responsibilities include: 
•    Ensuring first contact resolution and responding promptly to customer inquiries.
•    Adhering to operating procedures and regulations in line with policy terms and conditions. 
•    Offering quality information regarding health benefits to customers. 
•    Monitoring turnaround times to ensure timely resolution of customer contacts. 
•    Building collaborative relationships with internal teams to optimize resources.
•    Actively supporting team members and contributing to achieving operational goals. 
•    Performing ad-hoc tasks as required to meet business needs. 
 

About The Cigna Group

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.