Customer Service Supervisor II

Job Description

As a part of the Global Customer and Field Solutions (GCFS) team, you will lead a group of customer service professionals and play a key role in supporting field sales, business groups, and corporate functions. Your responsibilities will span sales administration, order fulfillment, risk and credit management, collections, inventory control, proposal development, and contract negotiation. You will plan and direct key operational activities to deliver high-impact solutions and consulting support aligned with business and customer needs. A crucial part of your role will involve driving strategic alignment across internal teams and external customer requirements while being accountable for meeting customer satisfaction goals.

Qualifications•Associate degree or higher education, specialized training, or an equivalent combination of education and experience.
•Minimum 2 year of experience leading people, projects, or programs—formally.
•Proven leadership experience, ideally within sales administration, order management, or customer operations.
•Strong analytical, decision-making, and problem-solving capabilities.
•Hands-on experience with SAP CRM and/or other ERP systems.
•Excellent communication and interpersonal skills to effectively manage cross-functional collaboration.
•Understanding of compliance standards and process controls.
•Ability to manage multiple priorities and work effectively across diverse teams.

Additional Details

This job has a full time weekly schedule.Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locationsAgilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.Travel Required: NoShift: DayDuration: No End DateJob Function: Customer Service