Cost & Commission Services – Digital Transformation - Senior Associate

Join Cost & Commission Services (CCS) to modernize how trading costs are calculated, reconciled, and governed across global markets. You’ll partner across Markets, Finance, Operations, and Technology to deliver scalable, data-driven platforms that improve transparency and reduce cost. This role blends product knowledge, analytics, and delivery leadership to create measurable operational and financial outcomes.

As a Cost & Commissions Delivery Lead / Business Analyst within Cost & Commission Services (CCS) – Corporate and Investment Banking Operations, you promote end-to-end delivery of trading cost calculation, analytics, and reconciliation initiatives across global asset classes. You translate complex front-to-back business needs into scalable solutions, leveraging data analysis and intelligent automation to enhance controls, transparency, and operational efficiency. You guide stakeholders through requirements definition, testing, and release, ensuring accurate fee outcomes, strong governance, and continuous process improvement.

• Drive end-to-end delivery of data-intensive initiatives across FICC OTC and Cash products (FFX, FXO, CDS, IRD, Cash Equities).
• Partner with Business Managers, Sales, Operations, Finance, and Technology to manage milestones and multiple workstreams.
• Analyze trade, fee, and reconciliation datasets to identify anomalies, trends, and optimization opportunities.
• Elicit and document front-to-back requirements into user stories, functional specifications, and acceptance criteria.
• Leverage SQL, Alteryx, and AI tools for validation, exception analysis, UAT support, and investigations.
• Design KPI frameworks, delivery metrics, and controls to surface risks, data quality issues, and gaps.
• Lead governance forums and stakeholder communications on status, dependencies, risks, and remediation plans.
• Automate reporting, calculations, and reconciliations by transitioning legacy workflows into scalable platforms.
• Manage JIRA backlogs, dashboards, and sprint artifacts to support iterative delivery and prioritization.
• Execute UAT and production releases, validating calculation logic, data accuracy, and downstream impacts.
• Own exception management through root cause analysis, remediation coordination, and senior stakeholder updates.

• Demonstrate 8+ years of experience in banking or financial services delivery/business analysis.
• Apply strong knowledge of FICC OTC products (FFX, FXO, CDS, IRD) and understanding of Cash Equities.
• Explain front-to-back trade lifecycle concepts including fees, accruals, allocations, reconciliations, and exceptions.
• Execute Agile and Waterfall delivery using JIRA, dashboards, and delivery rituals/artifacts.
• Translate complex business needs into functional specs, data models, user stories, and acceptance criteria.
• Perform advanced data analysis and validation using SQL and Excel to identify root causes and control gaps.
• Lead stakeholder management and UAT planning/execution with audit-ready documentation and governance.

• Hold a Bachelor’s degree in Finance or equivalent.
• Leverage Alteryx, Tableau, and automation/AI-enabled tools in operational analytics use cases.
• Deliver manual-to-automated process transitions that reduce operational risk and improve controls.
• Collaborate effectively with engineers on data models, platform workflows, and UI/UX requirements.
• Present concise, decision-oriented updates to senior stakeholders using structured reporting (RAID/RACI/status).
• Maintain strong PowerPoint and Excel skills for executive summaries, metrics packs, and governance materials.
• Obtain project management certifications (PMP, PRINCE2, CSM) or equivalent delivery credentials.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.