Cluster Manager - Outsourcing Compliance

Job Purpose This job exists to onboard vendors and manage code creation process across all businesses with specific emphasis on RBI regulatory requirements.
Duties and Responsibilities ?
 Ensuring completeness and accuracy of vendor related data ?
 Provide data within internal / external teams for: a.
 RBI inspections / audits b.
 Internal audits of Credit Operations c.
 Internal audits of other departments within BFL ?
 Managing a team setup at Outsourced/Inhouse location ?
 Monitoring all partner onboarding channel TAT & SLA’s.
? Handle different type of queries from field team and Business.
? Manage escalations from Businesses and other stakeholders.
? Managing Quality performance of team.
? Initiate multiple projects to minimize error and increase productivity of team ?
 Identify area of opportunities to simplify onboarding journey of partner.
? Co-ordination with Business and IT for any process change or new process implementation.
? Raising BRDs for any system requirement or change request.
? Co-ordination with business team and IT team for system change management and testing ?
 Act as project driver for projects and to produce reports for status/result tracking.
Identify process improvement opportunities and champion new initiatives to make process scalable.
? Reconciliation between all the systems & to identify the gaps.
? Documents storage and reconciliation of codes.
? Driving the projects related to AOP, LRS to achieve the business goals.
Team management ?
 Participate in selection process to identify the right talent for positions within the team ?
 Determine individual training needs and development plans to build expertise and enhance skills in the team ?
 Set objectives, conduct reviews and close appraisal processes for the team as per timelines ?
 Conducting team discussions on AOP related activities like financials and Projects Key Decisions / Dimensions Following decisions are taken by the role: ?
 Facilitate businesses in onboarding right vendors ?
 Ensure seamless execution of code creation on multiple systems ?
 Manage productivity of agents and to keep improving the same Major Challenges ?
 RBI related vigilance in maintaining vendor related documents (agreements, KYC etc.
) and data ?
 Multiple system level issues / challenges which take higher time to get resolved ?
 Changes in Regulatory and legal requirement as this impacts the projects decision / changes to be made to the processes Required Qualifications and Experience a) Qualifications ?
 MBA / Graduate b) Work Experience ?
 Minimum 8 years of experience in financial industry ?
 Past experience in onboarding and operations will be an added advantage ?
 Should be aware of RBI norms pertaining to KYC and Outsourcing Compliance