Client Implementation & Service - Assistant Vice President

Who we are looking for:

We are looking for an Custody expert who has strong business acumen on Trade & settlements, cash management, FX, Income, Corporate actions, Reconciliations and reporting. He/She possess good understanding of Sicav & ETF funds.

He/she should perform both client facing and operational functions for Custody. Research and resolve client/IM inquires , perform reconciliation and service related requests. Escalating and directing issues for immediate remediation. Act as an SME within the team and should be able to train the new staff.

On a daily and weekly basis execute many operational tasks as per deadlines.

AVPs interact with all levels of professionals both internally and externally.  Therefore, exceptional interpersonal and communication skills are required.  Candidates must demonstrate initiative, be able to perform well under pressure and simultaneously handle multiple assignments. AVPs are responsible to direct the day-to-day Custody Management Services operations for several clients acoss EMEA region.

Why this role is important to us

This is a management position is within the Custody Management Services, who will be responsible for entire Client & reporting services that we offer to our Clients/Investment Managers.

What you will be responsible for:

Managing the Entire Operations

• AVPs are expected to handle new client / activity transition actively (hiring of staffs, designing training model, monitoring training progress, flagging issues with training, signing off go live)
• Delegate tasks and manage employee development
• Coordinate with auditors internal and external to meet deadlines and requirements
• Ensure all internal controls and compliance procedures are properly implemented
• Identify scope for process improvements on an ongoing basis

• Responsible for ensuring and reviewing all the Custody requirements such as Daily/weekly recon on Cash, Stock and Income.
• Answer and/or review internal and external client queries in relation to Fund accounting and custody related activities (i.e Trade and Settlement, Cash operations, Income, Reconciliations, NAV queries etc). Analyze the problem and obtain and evaluate information to reach sound conclusions. Ensure complex issues are escalated as needed and review aged inquiries to ensure proper and timely resolution.
• Provide timely accurate management reporting and issue log maintenance, under moderate supervision
• Coordinate effective and timely flow of critical information to all relevant parties and follows up on administrative details within the department
• Identify and execute transformation and automation initiatives with a focus on process simplification and improvement
• Ensure SOPs / process flows / training manuals are updated on regular basis
• Train, develop and motivate staff; including participating in individual ongoing training and development
• Performance managemebnt, Team amangement and leadership.

People Management

• Demonstrate positive leadership and people management skills and the ability to work well with others, individually and within a group
• Coordinate performance planning process including goal setting, regular and immediate feedback and submission of formalized performance appraisals on designated staff
• Actively monitoring staffs under special performance monitoring

What we value:

These skills will help you succeed in this role:

• Client focus: Act as a focal point of contact to maintain strong client relationship; actively participate in client meetings, and ensure team responds to client inquiries.
• Operational Efficiency Focus: Actively participate in an efficient and effective global operating model, collaborating with peers globally, and using standard technology, best practices, and optimal functions.
• Performance Focus: Provide excellent service to clients through a results-oriented mindset
• Quality & Risk Focus: Understand and minimize risk through adhering to standard and client specific operating procedures and through broad participation in the global training program. Focus on qualitative work, attention to detail with a thorough understanding of business impact and ways to minimize risk.
• Exception Processing & Resolution: Engage in exception resolution process, proactively resolve inquiries and exceptions on a case-by case basis by working with functional teams and State Street colleagues
• Leadership Focus: Leverage experience and technical expertise to support peers globally by providing guidance and training, and fully support and participate in all aspects of employee engagement.
• Ability to lead process improvement and transformation initiatives while maintaining BAU quality and timeliness
• Ability to work well in a fast paced, high volume atmosphere with attention to detail and service focus.
• Understanding of client SLAs and metrics

Education & Preferred Qualifications

• Minimum 12-16 years of relevant work experience
• Competent to Expert (Technical) / Advanced Beginner with a Bachelor’s degree or equivalent work experience and a focus in Finance or related field preferred
• Good understanding and exposure to Capital markets.
• Reconciliation in Accounting and Custody /Trade & settlements background. Graduate and above preferably in Finance

Additional requirements

• Strong written and verbal communication skills (in English)
• Computer literate & MS Office expert
• Knowledge of SICAV & US funds and associated accounting
• Advanced knowledge of cycle and settlement specificities for securities and cash
• Flexibility in re-prioritizing tasks
• Good understanding of Financial products

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

State Street is an equal opportunity and affirmative action employer.

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Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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