Business Process Expert ICO/ICT

Welcome to Haleon. We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new chapter – one filled with bold ambitions and enormous opportunity.
Our trusted portfolio of brands – including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® – lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science.
Now it’s time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose – to deliver better everyday health with humanity – at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture.

Hello. We’re Haleon. A new world-leading consumer health company. Shaped by all who join us. Together, we’re improving everyday health for billions of people. By growing and innovating our global portfolio of category-leading brands – including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum – through a unique combination of deep human understanding and trusted science. What’s more, we’re achieving it in a company that we’re in control of. In an environment that we’re co-creating. And a culture that’s uniquely ours. Care to join us. It isn’t a question.

With category leading brands such as Sensodyne, Voltaren and Centrum, built on trusted science and human understanding, and combined with our passion, knowledge and expertise, we’re uniquely placed to do this and to grow a strong, successful business.

This is an exciting time to join us and help shape the future. It’s an opportunity to be part of something special.

About the role

The Business Process Expert (BPE) for ICO/ICT partners with Business Process Owners and cross-functional teams to design, govern and continuously improve end-to-end processes as part of Haleon’s Enterprise Transformation Programme enabled by SAP S/4HANA. The role shapes process vision and roadmap, drives disciplined execution through governance and change delivery, and ensures adoption and benefits realisation across operating units.

Role Responsibilities

• Partner with the Business Process Owner and functional leaders to define the future end-to-end ICO/ICT process vision, design principles and roadmap aligned to programme objectives.

  
  
  

• Lead discovery and design workshops to capture requirements, assess current state, and socialise recommendations to refine and finalise process designs.

  
  
  

• Document “to-be” processes, controls and key decision points; identify bottlenecks, duplication and inefficiencies to drive simplification and standardisation.

  
  
  

• Drive decisions through governance forums; manage stakeholders and ensure timely communication of outcomes, impacts and actions.

  
  
  

• Enable readiness for delivery by assessing functional preparedness, shaping change interventions, and partnering with Training & Adoption to build role-based learning and documentation.

  
  
  

• Support transition phases by defining interim operating states with Business Continuity and operational teams to protect service levels and minimise disruption.

  
  
  

• Track process performance and adoption (KPIs, controls, compliance) and drive continuous improvement to ensure committed benefits are realised and sustained.

  
  
  

Why you?

Basic Qualifications:

• Bachelor’s degree in finance/accounting (or related).
• 12+ years of proven experience in Proven experience designing and improving end-to-end business processes in a complex, global environment.
• Strong process mapping/modelling capability (e.g., BPMN) and experience producing clear process documentation, controls and SOPs.
• Hands-on experience working with ERP-enabled transformation (preferably SAP S/4HANA) and translating business requirements into process/system design.
• Analytical skills to diagnose root causes using data (KPIs, process mining/metrics) and quantify opportunities and benefits.
• Experience driving decisions through governance, managing stakeholders, and delivering process change in line with programme milestones.

Preferred Qualifications:

• Professional qualification preferred (ACA/CA/ACCA/CIMA/CPA/MBA).

  
  
  

• Experience in Consumer Health/FMCG and working across multiple operating units/geographies.

  
  
  

• Exposure to automation/digital enablement (workflow, RPA, process mining) to streamline and standardise processes.

  
  
  

• Strong facilitation and influencing skills; able to align diverse stakeholders and drive outcomes through forums and working groups.

  
  
  

• Change delivery mindset with experience supporting training/adoption, communications and sustained performance management post go-live.

  
  
  

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Diversity, Equity and Inclusion

At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone.

We’re striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives.

We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.

 Job Posting End Date

Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected – all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people. It’s important to us that Haleon is a place where all our employees feel they truly belong.
During the application process, we may ask you to share some personal information, which is entirely voluntary. This information ensures we meet certain regulatory and reporting obligations and supports the development, refinement, and execution of our inclusion and belonging programmes that are open to all Haleon employees. 
The personal information you provide will be kept confidential, used only for legitimate business purposes, and will never be used in making any employment decisions, including hiring decisions.

If you require a reasonable adjustment or accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please let your recruiter know by providing them with a description of specific adjustments you are requesting. We’ll provide all reasonable adjustments to support you throughout the recruitment process and treat all information you provide us in confidence. 

The Haleon recruitment team will contact you using a Haleon email account (@haleon.com). If you are not sure whether the email you received is from Haleon, please get in touch.