Business Process Analyst(BI Infrastructure Solution Lead)_

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

About Caterpillar

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives.

For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

Your Impact Shapes the World at Caterpillar Inc

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Job Summary

We are seeking a skilled Business Process Analyst (BI Infrastructure Solution Lead)_to join India GCC - Enterprise Data & Integration Services – CAT IT Division

 The preference for this role is to be based out of Bangalore – Caterpillar PSN

 What you will do

• Providing continuous support, along with other team members, for all enterprise BI tool environments.
• Offering technical support for the BI Tool Enterprise software applications for visualization, which includes a suite of applications such as Business Dashboards, Data Discovery, Big Data Analysis, Data Visualization, Mapping, Data Stories, Time Series, and Mobile Business Intelligence. BI Tools are web-based visualization reporting toolsets that allow users to access a wide variety of data sources live or with Data Engine extracts.
• Performing capacity planning and installation of new hardware and software to align with Business Unit projects.
• Working directly with BI Tool Vendors to resolve product issues between vendor-supplied software and Caterpillar-supplied structure components (hardware, software, and/or environmental).
• Following existing change management and incident/problem management processes when maintaining environments.
• Documenting and communicating issues/findings/problems to business partners and other infrastructure support/team members accordingly.
• Developing, enhancing, supporting, and validating monitoring and alerting capabilities of the BI Tool environments.
• Providing consultation to business units or partners within Caterpillar.

What you will have 

• Bachelor’s degree in computer science, Information Technology, or a related field.
• Minimum of 3 years’ experience with Business Intelligence platform services.
• Minimum of 3 years’ experience in infrastructure or application support.
• Advanced understanding of Windows Server Operating System.
• Advanced understanding of Apache/Tomcat application servers.
• Experience writing, testing, and using scripting languages (e.g., PowerShell, Python, Bash).
• Solid understanding of modern web technologies and trends (e.g., REST APIs, HTML5, CSS3, JavaScript frameworks).
• Strong analytical, problem-solving, and multitasking skills, demonstrated through at least 3 years of professional experience.
• Excellent communication skills, both written and verbal, with experience collaborating across technical and non-technical teams.
• Proven ability to work independently and in team environments, ideally in fast-paced or cross-functional settings.
• The position requires the candidate to work a 5-a day -week schedule in the office
• Shift Timing: EMEA Shift :01:00PM -10:00PM IST

 Skills desired:

Business Analysis: Knowledge of business analysis and the set of tasks, techniques and tools required to identify business needs; ability to recommend solutions that deliver value to stakeholders.
Level Basic Understanding:
• Explains the key concepts, techniques and steps involved in the business analysis process.
• Lists examples of how the organization realized the benefits of business analysis and improved the way of doing business.
• Outlines the scope of the business analysis process.
• Understands the purpose of each business analysis technique and their specific needs.
Core Application Systems: Knowledge of major production application systems used for delivery of services to internal and external clients; ability to leverage major production application systems in diverse situations.
Level Basic Understanding:
• Describes basic elements and benefits of core applications supported by own area.
• Names the organization's core application systems.
• Names major business functions and services supported by core applications.
• Locates and uses relevant documentation for core applications.
Information Capture: Knowledge of the methods, channels and processes to obtain needed information; ability to identify, capture and document relevant business information in an auditable, organized, understandable and easily retrievable manner.
Level Working Knowledge:
• Follows defined procedures to document all routine information.
• Identifies relevant established standards, policies and practices.
• Fulfills routine information capture needs in own area.
• Uses automated tools to capture, organize and archive relevant information.
• Cites examples of different types of relevant information that need to be captured.
Analytical Thinking: Knowledge of techniques and tools that promote effective analysis; ability to determine the root cause of organizational problems and create alternative solutions that resolve these problems.
Level Basic Understanding:
• Names specific tools or techniques that can be used to support the analytical thinking process.
• Describes specific software applications or products used for business analytics.
• Gives examples of how analytical thinking has been used to resolve problems.
• Helps others research and learn more about business analytics tools and applications.
Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
Level Working Knowledge:
• Provides prompt and effective responses to client requests and interactions.
• Monitors client satisfaction levels on a regular basis.
• Alerts own team to problems in client satisfaction.
• Differentiates the roles and responsibilities in a business relationship.
• Works with clients to address critical issues and resolve major problems.
IT Environment: Knowledge of an organization's IT purposes and activities; ability to create an effective IT environment for business operations.
Level Working Knowledge:
• Recognizes basic IT needs from the business users perspective.
• Researches planned platforms, strategies, initiatives, and key issues related to the IT environment.
• Implements existing technology infrastructure and systems management practices of one's own IT unit.
• Analyzes the purposes and responsibilities of one's own IT department.
• Follows an organization's information management policies.
IT Standards, Procedures & Policies: Knowledge of Information Technology (IT) standards and policies; ability to utilize a variety of administrative skill sets and technical knowledge to manage organizational IT policies, standards, and procedures.
Level Working Knowledge:
• Participates in the design of organizational IT infrastructure and policies based on a business analysis.
• Assists senior colleagues in identifying critical issues in IT design processes and policies.
• Generates status reports for senior management to ensure the implementation of IT policies, standards and procedures.
• Executes IT projects or services based on predetermined IT procedures.
• Conducts performance reviews on specific technical applications or IT projects.
System and Technology Integration: Knowledge of the features and facilities of systems; ability to integrate and communicate among applications, databases and technology platforms.
Level Basic Understanding:
• Describes the basic concepts and issues of system and technology integration.
• Illustrates the risks and benefits of technology integration projects.
• Discusses major software, hardware or application integration initiatives and plans.
• Explains system integration initiatives in own environment.

What you will get:

• Work Life Harmony
• Earned and medical leave.
• Relocation assistance

Holistic Development

• Personal and professional development through Caterpillar ‘s employee resource groups across the globe
• Career developments opportunities with global prospects

Health and Wellness

• Medical coverage -Medical, life and personal accident coverage
• Employee mental wellness assistance program

 Financial Wellness

• Employee investment plan
• Pay for performance -Annual incentive Bonus plan.

 Additional Information:

Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at www.caterpillar.com/careers

Posting Dates:

Caterpillar is an Equal Opportunity Employer.  Qualified applicants of any age are encouraged to apply

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