Billing Operations Associate

At Finastra, we’re a global leader in financial services software, dedicated to expanding access to financial services and shaping what’s next for the industry. Our technology powers mission‑critical solutions across Lending, Payments and Universal Banking, supporting over 7,000 customers, including 80% of the world’s top 50 banks, in more than 110 countries.

The role includes provision of a combination of the following services depending on the employee’s specific responsibilities; services include but are not limited to:

• Ensure timely billing as per SLA and ownership of Legal entities

  
  
  

• Liaison with Business Analysts and/or internal / external customers to ensure that requirements are understood

  
  
  

• Maintain accurate information on billing in the system (Sales Force and NetSuite)

  
  
  

• Production of accurate, unambiguous error free billing

  
  
  

• Ensure work is delivered as per approved guidelines and process manual Always meeting the monthly timelines

  
  
  

• Providing inputs for VAT returns

  
  
  

• Process Improvement and Work on Projects

  
  
  

Quality and adherence to Standards

• Billing is being done in accordance to the SLA.

  
  
  

• Successful completion of a Bachelor’s Degree in Commerce

  
  
  

• Ensure all work is reviewed to ensure adherence to the relevant development standards.

  
  
  

• Peer review and sign-off of others work.

  
  
  

• Timely and accurate posting of Invoices / courier / email to clients

  
  
  

• Escalate all issues in a timely fashion.

  
  
  

• Strong attention to details

  
  
  

The key relationships for this role are both internal and external and relate to transactions from regional legal entities.

The key internal relationships for this role are:

• Sales

  
  
  

• PS Operations

  
  
  

• Contract Administration

  
  
  

• IS Service desk

  
  
  

• Other global processes (RTR, FP&A, Credit & Collections)

  
  
  

The key external relationships for this role are:

• Finastra Customers

  
  
  

• Auditors

  
  
  

• Auditors

  
  
  

• Successful completion of a Bachelor’s Degree in Commerce / Master Degree in Commerce, MBA Finance

  
  
  

• Typically 3-4 years’ experience

  
  
  

• Good communication skills - Verbal & Written

  
  
  

• Analytical and logical approach to problem solving

  
  
  

• Motivated and ability to work on own initiative

  
  
  

• Good with MS office suite and Operational systems

  
  
  

• Prior experience in Billing/Invoicing or in a similar SSC Finance environment

  
  
  

• Worked on process improvements and documentation of process steps

  
  
  

The role reports into the Customer Fulfilment – Billing Operations Manager

We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we uphold:

·       Flexibility: Enjoy unlimited vacation, based on your location and business priorities. Hybrid working arrangements, and inclusive policies such as paid time off for voting, bereavement, and sick leave.

·       Well-being: Access Confidential one-on-one therapy through our Employee Assistance Program, find support from our network of Wellbeing Champions and Gather Groups, and a calendar of monthly events and initiatives designed to help you thrive - Inside and Outside of work.

·       Medical, life & disability insurance, retirement plan, lifestyle and other benefits*

·       Sustainability: Benefit from paid time off for volunteering and donation matching.

·       DEI: Participate in multiple DE&I groups for open involvement (e.g., Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, Women@Finastra).

·       Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool.

·       Recognition: Be part of our global recognition program, Finastra Celebrates, and contribute to regular employee surveys to help shape Finastra and foster a culture where everyone is engaged and empowered to perform at their best.

*Specific benefits may vary by location.

At Finastra, each individual is unique, bringing their own ideas, thoughts, cultural beliefs, backgrounds, and experiences together. We learn from one another, embrace and celebrate our differences, and create an environment where everyone feels safe to be themselves.

Be unique, be exceptional, and help us make a difference at Finastra!