Billing Manager

Ankura is a team of excellence founded on innovation and growth.

About the Organisation

We are a professional services firm with operations across the US, India, and other international markets. Our India shared services centre works closely with their US-based counterparts to handle end-to-end Finance Operations support for the global business. The Billing Manager will be an integral part of our India team, working closely with engagement teams, finance leads, and client-facing stakeholders across geographies to ensure accurate and timely billing for all client engagements.

Role Summary

We are hiring a Billing Manager who will own billing operations for our professional services business. This is a working manager role — you will be hands-on with day-to-day billing while also guiding a small team of billing executives. You will report to the Manager – Finance Operations, who holds overall responsibility for shared services including billing, accounts payable, contracts, and other outsourced functions. Within that structure, you are the subject matter expert and go-to person for everything billing.

The right candidate will have a strong grounding in professional services billing, an eye for detail, a drive to improve processes, and the communication skills to work effectively with US and international counterparts on a daily basis.

Key Responsibilities

Billing Execution

• Manage the complete billing cycle for professional services engagements — time-and-material, fixed-fee, retainer, and milestone-based contracts.
• Prepare and review client invoices, ensuring alignment with engagement letters, SOWs, purchase orders, and client-specific billing instructions.
• Coordinate with project managers and engagement leads to ensure proper view and approval of various project transactions, including time on the engagement, expenses and other project data required for billing (IRP).
• Ensure invoices are dispatched on time and through the correct channels (email, client portals, ERP submission, etc.).
• Reconcile billed amounts against project actuals, WIP schedules, and contract terms; investigate and resolve variances without waiting to be asked.
• Support the AR team by providing billing documentation needed for collections and by resolving billing disputes quickly and correctly.

Team Management

• Lead a team of 3–4 Assistant Managers, each heading sub-teams of 4–9 people, with an overall billing function of approximately 30 staff. Oversee day-to-day workload allocation across the team, maintaining high standards of accuracy and on-time delivery.
• Distribute work across the team, prioritise during month-end and quarter-end crunch periods, and step in personally when volumes demand it.
• Conduct regular one-on-ones, set clear KPIs, and provide constructive feedback to help team members grow.
• Identify training needs within the team and coordinate with the reporting manager to address skill gaps.

Process Improvement & Quality

• Continuously review existing billing workflows and proactively identify opportunities to reduce turnaround time, eliminate manual steps, and reduce error rates.
• Maintain and update standard operating procedures (SOPs) for all billing processes; ensure the team follows them consistently.
• Coordinate with IT and systems teams to improve configurations in billing and ERP platforms; flag gaps or inefficiencies through the appropriate channels.
• Track billing metrics (invoice accuracy, billing cycle time, unbilled WIP, dispute rate) and report regularly to the Outsourced Operations Manager.

Stakeholder & Client Communication

• Serve as the primary billing contact for US-based Finance, Operations, and Client Service teams — responding promptly and professionally to queries across time zones.
• Attend scheduled calls and video meetings with US and other international stakeholders; prepare agendas, billing summaries, and exception reports in advance.
• Draft and send professional, clear written communications (email, Teams/Slack) to internal and external parties regarding billing matters.
• Escalate complex issues to the Finance Operations Manager with a clear summary and recommended resolution options — not just the problem.
• Liaise with client billing contacts on invoice submissions, portal requirements, and dispute resolution as needed.

Required Skills & Experience

• 12–15 years of experience in billing, revenue operations, or a related finance function.
• Minimum 5 years in a team lead or supervisory role managing billing or accounts staff.
• Hands-on experience billing for a professional services firm — consulting, legal, IT services, staffing, audit/advisory, or similar.
• Practical knowledge of professional services billing models: T&M, fixed-fee, retainer, milestone, and blended engagements.
• Working proficiency with ERP or PSA systems such as Workday (preferred), NetSuite, SAP, Oracle, or similar.
• Strong MS Excel skills — VLOOKUP/XLOOKUP, pivot tables, data reconciliation, conditional formatting.
• Excellent written and spoken English — capable of communicating clearly with senior stakeholders in the US and other international offices.

Key Competencies We Are Looking For

Attention to Detail

Billing errors impact client relationships and revenue recognition. You catch discrepancies before they leave the team and build checks to prevent recurrence.

Process Ownership

You take responsibility for how billing works end-to-end. You document it, improve it, and keep it running smoothly without needing to be directed.

Cross-Cultural Communication

You work seamlessly with US and international colleagues — clear written communication, confident on calls, and proactive about flagging issues across time zones.

Hands-On Work Ethic

This is not a pure management role. You will produce invoices, run reconciliations, and handle escalations directly — especially during peak billing periods.

Team Development

You set clear expectations, give timely feedback, and actively invest in your team's skills — raising the overall capability of the billing function.

Work Arrangement

• Location: Preference for National Capital Region; remote candidates from other cities may also be considered.
• This is a full-time, permanent role.

We are an equal opportunity employer. Candidates from all

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Ankura is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability. Equal Employment Opportunity Posters, if you have a disability and believe you need a reasonable accommodation to search for a job opening, submit an online application, or participate in an interview/assessment, please email accommodations@ankura.com or call toll-free +1.312-583-2122. This email and phone number are created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues unrelated to a disability, will not receive a response.