Associate Technical Analyst

About Company:

Our client has over 20,000 employees across the globe, and work at the heart of digitization, advising organizations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. They deliver digital technology to some of the world’s greatest organizations, driving digital transformation, and enabling people and their businesses. 

An Ideal Candidate:

The ideal candidate is responsible for overseeing and coordinating the entire incident management process within the organization. 

Key Competencies:

· Bachelor's degree in a relevant field or equivalent work experience (10+2+3 Graduation mandatory)

· 6 Months – 3 Year in Service Desk (Calls & Chats / Email / Requests)

· Strong organizational and multitasking skills.

· Excellent communication and interpersonal skills.

· Problem-solving and critical thinking abilities.

· Excellent problem-solving and analytical skills, Strong communication and interpersonal skills.

· Ability to work collaboratively in a team with 24/7 work environment.