Associate System Admin .

We are seeking a proactive and detail-oriented Associate System Administrator with 1–2 years of hands-on experience in Mac and Windows system support, troubleshooting, and IT asset management & ticket Management. The ideal candidate will provide end-user technical support, manage IT assets, coordinate with vendors, and assist in maintaining IT systems and infrastructure.

• Provide Level 1 / Level 2 technical support for macOS and Windows environments.

  
  

• Install, configure, and troubleshoot desktops, laptops, printers, and peripherals.

  
  

• Diagnose and resolve hardware, software, and operating system issues.

  
  

• Manage helpdesk tickets and ensure timely resolution within SLA.

  
  

• Maintain accurate inventory of IT assets, including hardware and software.

  
  

• Manage the complete asset lifecycle: procurement, deployment, maintenance, and disposal.

  
  

• Ensure proper asset tagging and documentation.

  
  

• Conduct periodic asset audits and reconcile discrepancies.

  
  

• Troubleshoot LAN/Wi-Fi connectivity issues.

  
  

• Basic understanding of TCP/IP, DNS, DHCP, network configuration & troubleshooting, and VPN management.

  
  

• Coordinate with hardware and service vendors for procurement and repairs.

  
  

• Manage warranty claims and service escalations and maintain service documentation.

  
  

• Maintain IT documentation, SOPs, and knowledge base articles.

  
  

• Prepare periodic reports and ensure compliance with internal IT processes and security standards.

  
  

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).

  
  

• 1–2 years of hands-on experience in Mac and Windows system support & IT operations .

  
  

• Strong troubleshooting skills for hardware and software issues.

  
  

• Experience in IT asset management and inventory tracking.

  
  

• Basic networking knowledge (TCP/IP, DNS, DHCP).

  
  

• Experience working with helpdesk/ticketing systems.

  
  

• Basic knowledge of Linux systems (added advantage).

  
  

• Experience with endpoint management tools (ManageEngine, Knox Manage, etc.).

  
  

• Certifications such as CompTIA A+, Microsoft Fundamentals, or equivalent.