Associate Principal Engineer (ServiceNow)

👋🏼We're Nagarro.

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at a scale — across all devices and digital mediums, and our people exist everywhere in the world (17500+ experts across 36 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in!

Requirements:

• Experience : 9+ Years
• Define the product vision, strategy, and roadmap for the ServiceNow platform and associated product.
• Align platform capabilities with business objectives, focusing on enhancing operational efficiency and user experience.
• Identify opportunities for process automation and innovation using ServiceNow.
• Collaborate with cross-functional teams, including IT, HR, finance, and operations, to gather requirements and define priorities.
• Act as the primary liaison between stakeholders and development teams, ensuring alignment and clear communication.
• Oversee the configuration, implementation, and ongoing improvement of ServiceNow modules (e.g., ITSM, ITOM, HRSD, CSM).
• Stay informed about new ServiceNow releases, features, and industry trends to leverage platform capabilities effectively.
• Manage the end-to-end lifecycle of ServiceNow projects, from requirements gathering to deployment and post-implementation support.
• Develop detailed project plans, including timelines, budgets, and resource allocation.
   Lead and mentor a team of developers, administrators, and analysts working on the ServiceNow platform.
• Foster a collaborative environment to drive innovation and successful project delivery.
• Establish KPIs and metrics to measure the success and ROI of ServiceNow initiatives.
• Provide regular updates and insights to senior management and stakeholders.
• Develop and execute change management plans to ensure smooth adoption of new features and processes.
• Conduct training sessions and create documentation to empower end-users and administrators.

Responsibility:

• Showcasing a consulting mindset by acting as a solution provider rather than an order taker.
• Identifying project/service stakeholders at an early stage and working with them to ensure that the deliverables are in sync with the benefits defined in the business case.
• Planning, organizing and monitoring the project in order to deliver high quality business solutions.
• Defining the scope of the project/service, managing goals, risks, issues and resources throughout the project lifecycle.
• Mentoring and managing team members, by giving constant on the job feedback, and by providing guidance.
• Ensuring project quality of work meets defined governance, process standards and best practices.
• Reporting the status of all key metrics (eg: risk, scope, schedule, quality, customer satisfaction) from inception through closure
• Assisting the account management team in responding to new project requests.
• Identifying opportunities in the current engagement to cross sell or up sell Nagarros offering

Bachelor’s or master’s degree in computer science, Information Technology, or a related field.