Associate Manager, Risk, Quality & PMO - Facilities Management

Work Flexibility: Onsite

• Conduct periodic FM, Compliance, risk and quality audits across sites
• Assess compliance to SOPs, SLAs, safety and statutory requirements (wherever applicable)
• Identify service delivery gaps and drive CAPA with Facilities teams
• Maintain FM risk registers and track closure of audit findings
• Institutionalize audit frameworks, checklists and quality benchmark
• PMO – Special FM Initiatives-Govern and track cross-functional FM projects such as workplace space planning, workspace utilisation, FM automation / digitization, CAFM / IWMS implementation, energy and sustainability initiatives
• Monitor project timelines, risks and drive structured project reviews and reporting
• Partner with Security, IT, EHS and external auditing teams to drive audit closures and project outcomes
• Enable vendor performance governance through SLA and compliance reviews
• Drive SOP adoption across internal and outsourced FM teams
• Lead Facilities Management operations for Gurgaon location, ensuring service excellence, governance of daily operations, adherence to standards, and driving cost and quality improvement initiatives
• Support transportation services & internal events including Annual Awards
• Periodic review with FM service provider to ensure adherence and compliance to the service contract.
• Support implementation of best practices across facilities operations

• Graduate/Postgraduate with minimum 8 yrs of relevant work experience
• 6 years of work experience in in Risk, Quality & PMO-FM Audit Scores (Internal & External), SOP Compliance Levels, Risk Closure Timelines, Delivery of FM Transformation Projects,Adoption of Automation / Utilisation Programs
• Hand on experience in Facilities Operations- Vendor SLA Performance & compliance adherence, Workplace experience improvements, Cost optimization initiatives
• Adapting quickly to new situations where roles and work are not clearly defined.
• Identifies stakeholders, seeks inputs and actively listens to build support and identify best solutions Build relationships proactively – networks with other teams to discuss common issues and share knowledge.
• Be outcome oriented – Understands the intended outcomes of own work and how they contribute to Stryker’s broader objectives