Associate Manager - Finance & Accounts (O2C)

O2C Manager
Role Overview:
We’re looking for an O2C Manager to own the entire order-to-cash cycle across all four regions (India, US, UK, UAE). This is a high-impact, hands-on role where you’ll manage billing operations, drive collections, reduce DSO, and build scalable processes that replace legacy manual workflows. You’ll work directly with the Financial Controller and lead a team of 3 regional finance associates.
Key Responsibilities:
Billing Operations (Multi-region, Multi-currency)

• Own end-to-end billing for India, US, UK, and UAE entities
• Manage billing platform — invoice generation, validation, and dispatch
• Handle complex billing scenarios: usage-based, subscription, one-time, and hybrid models
• Ensure billing accuracy across INR, USD, GBP, AED, with correct tax treatment (GST/VAT/Sales Tax)
• Coordinate with Sales and CS teams on contract-to-invoice alignment
• Build and maintain billing SOPs and exception handling playbooks

Collections & Accounts Receivable

• Drive collections across all regions; target DSO reduction month-over-month
• Own AR aging analysis and weekly/monthly collection dashboards
• Manage escalation workflows — from payment reminders to legal/suspension triggers
• Handle disputes, credit notes, refunds, and write-off approvals
• Coordinate with regional teams on local payment methods and banking nuances
• Track and reconcile partner commissions and marketplace deductions

Cash Application & Bank Reconciliation

• Match incoming payments to invoices across multiple bank accounts and currencies
• Reconcile payment gateway settlements (Razorpay, Stripe, bank transfers)
• Manage prepaid customer balances and advance adjustments
• Identify and resolve unapplied/unidentified receipts

Process Improvement & Automation

• Redesign legacy O2C workflows — current processes are manual and spreadsheet-heavy
• Automate billing validation, dunning sequences, and payment matching
• Define KPIs and build operational dashboards for O2C health
• Document all processes for audit readiness and team scalability

Team Management

• Lead and mentor 3 regional finance associates (India, USCAN, MENA/UK)
• Set clear ownership, SLAs, and review cadence for each region
• Conduct weekly pipeline reviews and monthly O2C health check-ins

Required Qualifications:
Experience

• 2–3 years of experience in finance operations, O2C, billing, or AR/collections roles
• B2B SaaS or subscription billing experience strongly preferred
• Hands-on experience with billing platforms (Zenskar, Chargebee, Zuora, or similar)
• Working knowledge of ERP systems — we use Zoho Books across entities
• Strong understanding of multi-entity, multi-currency invoicing and revenue recognition
• Familiarity with tax engines (e.g., Avalara) and regional e-invoicing requirements (especially UAE)
• Advanced Excel/Sheets proficiency — comfortable with reconciliations, pivot tables, VLOOKUP/INDEX-MATCH, and multi-currency calculations
• CA / CMA / MBA Finance preferred, but strong hands-on experience matters more than qualifications

Good to Have:

• Experience in a multi-geography SaaS company (India + international)
• Familiarity with Indian GST, UK VAT, UAE VAT, and US sales tax
• Experience building O2C processes from scratch or fixing broken ones
• Exposure to finance automation tools, dashboards, or internal tooling
• Prior experience managing or mentoring a small team

What We’re Looking For (Beyond Skills):

• Clear communicator who can manage stakeholders across Sales, CS, Accounting, and regional teams without hand-holding
• Comfortable working across IST, GMT, GST, and EST time zones — our entities span India, the UK, the UAE, and the US
• Analytical and process-oriented — you see a broken workflow and instinctively want to fix it, not work around it
• High ownership mindset — this role has minimal oversight by design; you’ll own outcomes, not just tasks

Key KPIs:

• DSO reduction across international regions (US, UK, UAE)
• Cash application accuracy — minimizing unapplied and unidentified receipts
• Invoice accuracy rate and reduction in compliance-related billing errors
• Credit note and dispute resolution turnaround time
• AR ageing health — reducing 90+ day buckets, improving collections effectiveness
• Month-end O2C close timelines

Why Join Us:

• High-impact role — own O2C for a company processing thousands of invoices across 4 countries
• Build from scratch — redesign legacy processes and make them scalable
• Direct visibility — report to the Financial Controller, work closely with the CEO
• Growth-stage SaaS — backed by Peak XV, Tiger Global, Axilor; scaling across geographies
• Team leadership — manage a regional team from day one