Associate II, Client Contact

Are you curious, motivated, and forward-thinking? At FIS youll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

Job Description Summary

Provide customer support to consumers via Calls. Handle customer inquiries and resolve simple and basic support issues.

What you will be doing

• Provides customer support by calls. Serves as primary contact for customer issues.

  
  

• Processes a high volume of consumer inquiries of products and services and resolves a targeted percentage of those inquiries.

  
  

• Troubleshoots customer problems, identifies root cause of problem and uses tool and resources appropriately to determine how to resolve customer problems.

  
  

• Updates customer information and ensures accurate entry of contact information.

  
  

• Other related duties assigned as needed.

  
  

What you Bring:

• High school diploma or GED

  
  

• Excellent customer service skills that build high levels of customer satisfaction

  
  

• Excellent verbal and written communication skills

  
  

• Computer navigation and operation skills

  
  

• Demonstrates effective people skills and sensitivities when dealing with others

  
  

What we offer you

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities

  
  

• A broad range of professional education and personal development possibilities FIS is your final career step!

  
  

• A competitive salary and benefits

  
  

• A variety of career development tools, resources and opportunities.

  
  

With a 50-year history rooted in the financial services industry, FIS is the world's largest global provider dedicated to financial technology solutions. We champion clients from banking to capital markets, retail to corporate and everything touched by financial services. Headquartered in Jacksonville, Florida, our 53,000 worldwide employees help serve more than 20,000 clients in over 130 countries. Our technology powers billions of transactions annually that move over $9 trillion around the globe. FIS is a Fortune 500 company and is a member of Standard & Poors 500 Index. FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the FIS Online Privacy Notice.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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