Assistant Vice President - Talent Match-CONFIDENTIAL

Ready to shape the future of work?
At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

We are inviting applications for the role of Assistant Vice President-

Talent Match!

The Senior WFM/Resource Manager is accountable for aligning workforce capacity with business demand to optimize productivity, cost, and service outcomes. This role drives enterprise-wide resource planning, forecasting, scheduling, and performance analytics across teams, lines of business, and geographies. They partner closely with Operations, HR, Finance, and PMO to ensure the right people, with the right skills, are in the right place at the right time—while maintaining regulatory compliance and maximizing employee engagement.

Responsibilities

• 1) Strategy & Operating Model

  
  

• Build and execute the WFM strategy (12–24 months outlook), aligned to business growth plans and service-level goals.

  
  

• Define WFM governance, processes, and standards (forecast-to-schedule, schedule-to-performance).

  
  

• Drive continuous improvement (Lean/Six Sigma initiatives, RPA for scheduling, automation of reporting).

  
  

• 2) Demand Forecasting & Capacity Planning

  
  

• Own volume/demand forecasting across channels (projects, back-office tasks, contact centers), using historical data, seasonal patterns, market trends, and pipeline inputs.

  
  

• Translate demand into capacity and skills requirements; run scenario modeling (best/likely/worst case).

  
  

• Produce quarterly and monthly capacity plans, buffers, and surge strategies for peak periods.

  
  

• 3) Scheduling & Resource Allocation

  
  

• Lead end-to-end scheduling: rosters, shift optimization, skills-based routing, and coverage planning.

  
  

• Manage bench and redeployment; allocate resources across portfolios to hit SLAs with minimal overtime.

  
  

• Partner with Talent/HR for hiring plans, cross-skilling, and succession plans for critical roles.

  
  

• 4) Performance Management & Analytics

  
  

• Monitor real-time performance (adherence, utilization, occupancy, service levels, AHT/backlog).

  
  

• Build dashboards and actionable insights; run weekly/monthly reviews with Operations leaders.

  
  

• Identify performance risks early and recommend corrective actions (rebalancing, coaching, process fixes).

  
  

• 5) Financial & Commercial Accountability

  
  

• Maintain labor budgets and FTE forecasts; track cost per unit, overtime, and productivity yield.

  
  

• Support pricing and commercial models (rate cards, billability, revenue leakage, margin optimization).

  
  

• Provide workforce inputs for annual operating plan (AOP) and quarterly reforecasts.

  
  

• 6) Governance, Compliance & Risk

  
  

• Ensure compliance with labor laws, local regulations, union agreements, and company policies.

  
  

• Own WFM audit readiness, documentation, and controls; manage data privacy for employee rosters.

  
  

• Develop business continuity and surge plans for outages, events, or seasonal spikes.

  
  

• 7) Technology, Tools & Data

  
  

• Improve data quality and integration across HRIS, timekeeping, scheduling, and performance systems.

  
  

• Champion automation (self-service shift swaps, AI-driven forecasting, digital twins of operations).

  
  

• 8) Stakeholder Lea