Assistant Manager - Sales

The Sales Manager – MICE & Entertainment is responsible for driving group business across two critical segments: Meetings, Incentives, Conferences & Events (MICE) and Entertainment. This role requires a proactive, hunter-style sales approach to secure high-value corporate and entertainment accounts.

The successful candidate will act as the hotel’s subject matter expert for both segments, balancing the needs of corporate MICE clients with the unique requirements of Entertainment groups, promoters and tour managers, while being accountable for achieving defined financial goals.

Minimum 2 years of sales experience in hospitality, with proven track record in MICE and Entertainment-related group business.

Strong network within corporate and entertainment industries, including promoters, agencies and tour managers.

Deep understanding of both MICE and Entertainment requirements (logistics, privacy, flexibility, security).

Excellent communication and negotiation skills.

Highly proactive, self-motivated, and results-driven.

Strong collaboration skills to work effectively with global Hyatt Sales Force colleagues and internal hotel teams.

Fluent in English

Performance Metrics

Achievement of defined revenue and ADR goals for MICE and Entertainment segments.

Lead response time: Respond to all leads within Hyatt’s threshold of 6 hours.

MICE conversion ratio: Achieve measurable improvement compared to prior year performance

Client satisfaction scores (minimum 90% NPS threshold as per Meeting Planner Score goal

Compliance with Hyatt S&E Collective requirements (response times, contracting, commission payments, training participation)