Assistant Manager - Key Accounts - Hyderabad

Rentokil PCI

Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world’s leading pest control brand. Rentokil PCI aims to set new standards for customer service with operations across 250 locations in India. The JV brand also focuses on developing industry-leading service operations through the sharing of best practices, new innovations and the use of digital technologies.

Your day to day responsibilities will include:

About the Role:

• The Key Accounts Executive will be responsible for managing existing customers in the region/geography assigned. This is primarily an office based job and so the responsibilities that will need to be executed will involve customer contact over telephone or email. In exceptional cases, it may be required to visit the customer.
• The person will report to the National Key Account Manager. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal and external stakeholders.

Job Responsibilities:

• Managing existing customers
• Customer retention
• Annual contract renewal with price increase
• Collection / DSO management
• Up-selling
• Business development from new customers
• Market survey, competitor analysis to understand gaps of our services.
• Support the service team by providing customer feedback.
• Attend other work-related duties as may be assigned from time to time.

Key Result Areas:

• Customer (Revenue) retention of 95%+
• On-time customer contract renewal of 100%
• Price increase from existing customers as per target set
• Manage collection and DSO as per targets set