Assistant Manager - HR Operations - Employee Lifecycle

We are Reckitt
Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.

​Human Resources​
Our HR Team are the force for good that bring Reckitt's ambition to life. We work together to ensure the delivery of sustained profitable growth by unleashing the power of our purpose, people and performance. Now is an exciting time to be part of shaping the future of HR, influencing an exciting global organisation, while developing business and functional leadership skills, all at the same time. Whatever your role in our HR community, you'll take ownership of your projects and workstreams. We focus on developing our leaders to spearhead our culture and growth, so you'll be supported and mentored to deliver the right plans to drive business performance - and we'll celebrate the results with you along the way.

About the role

This role (Assistant Manager) is an integral part of the Global HR Shared Services Organisation to drive transition of services, operation, and continuous improvement within HR Operations for Global Hub. The role is accountable for setting and monitoring team KPIs, ensuring adherence to SLAs, improving operational efficiency, and maintaining strong process governance. In addition, the role will support data analysis, reporting, and collaborate with HR and business leadership teams.

Your responsibilities

•    Manage transactional services of end-to-end CORE HR processes like Separation, Probation, Promotions & Job change.
•    Refine and deliver operational process improvement on a continuous basis
•    Support the implementation of HR systems and participate in the global project to develop new functionality.
•    Collaborate with IT and Stakeholder, COE to enable a seamless design implementation and workflow management during the entire cycle.
•    Work with key stakeholders globally including senior management team to create seamless improvements across the CORE HR processes globally.
•    Build/Manage a highly capable team of experienced professionals through training and development and effective change management.
•    Be accountable for data integrity in systems, embedding robust quality assurance and control mechanisms into new processes to ensure compliance and exemplary data management.
•    Act as SME for complex issues and queries on ELC processes.
•    Manage complex escalations, conduct end‑to‑end root cause analysis, and collaborate with stakeholders to close gaps.
•    Flexible to work in shifts and support business requirements where needed.

People/Change Culture/Stakeholder Management:

•    Leading, motivating and coaching the teams to ensure high performance.
•    Empowering and inspiring others to deliver operational excellence and holding each team member in the project to account for their delivery.

The experience we're looking for

•    Proven experience in HR Operations Management with particular focus in managing ELC processes (Onboarding, Absence Management, Employee Data Management and Offboarding)
•    Experience implementing Process Controls, audits and standardization at global level.
•    Strong verbal and written communication skills, with the ability to interpret and present complex information to stakeholders at all levels of the organisation.
•    Good understanding of Excel, macro and reporting.
•    Knowledge of ELC functional areas and HR systems (SuccessFactors & ServiceNow).
•    HR qualification or related degree.
•    Excellent Microsoft applications knowledge (Excel; Word; PowerPoint).
•    Working knowledge of SuccessFactors and ServiceNow is highly desirable and will be an asset for this role.
•    Minimum 5+ years of working experience in HR Shared Services.

The skills for success
Diversity and inclusion, Data and Analytics, Storytelling; Data led storytelling, Organisational structure, Coaching skills; Facilitation skills, Change management, Execute plans, Strategic mindset, Employment engagement, Digital literacy, Commercial accumen, Courageous leadership.

What we offer
With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way. We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.

Equality
We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you. All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.