Apprentice-Brand Protection

The Global Merchant & Network Services (GMNS) organization is responsible for managing relationships with millions of Merchants and Partners around the world that facilitate American Express acceptance and enabling the day-to-day operations of our company’s payment network. The people, processes, and technology that support this vital function are evolving to improve the merchant experience and economics. Within GMNS, the Global Strategy, Operations & Performance (GSOP) team’s mission is to deliver a best-in-class premium merchant member experience that will get merchant to not only accept American Express but openly welcome and recommend us to their customers.

The Policy Monitoring Team (PMT), Risk & Remediation is part of the GMNS-GSOP organization and is responsible for enforcing & monitoring adherence to American Express policies by Network partners and merchants as documented in the policies. The GMNS PMT trainee apprentice will support operational policy compliance programs, enforcement activities and governance activities. These programs and activities are critical to strengthening overall Network performance, increasing customer satisfaction, and protecting the American Express brand. 

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

• Support and manage operational activities across policy compliance programs (e.g., Brand Protection, Data Quality Monitoring, Industry Mandates, Policy Risk Assessment), including performance monitoring, program tracking, and non-compliance follow-ups. 
• Monitor compliance violations and proactively initiate corrective actions to address gaps and ensure adherence to policies and regulatory standards. 
• Demonstrate a strong research mindset to investigate root causes, identify merchant/seller outlier patterns, and flag potential non-compliance risks.
• Analyze data across network, merchant, and seller performance to identify trends, gaps, and opportunities for improvement. 
• Understand network participant, merchant, and seller relationships, and collaborate with internal stakeholders to drive policy compliance initiatives. 
• Lead and support cross-functional compliance projects aimed at enhancing program effectiveness and strengthening compliance adherence. 
• Contribute to the evolution and continuous improvement of policy compliance programs in partnership with GMNS leadership. 
• Produce regular reports and metrics on compliance programs and develop new reporting frameworks to improve visibility and insights. 
• Act as a subject matter resource for policy compliance deliverables and processes. 
• Identify opportunities for automation and process optimization; proactively implement improvements to enhance operational efficiency and scalability. 

• Graduate with up to 11 months of experience (freshers preferred). 
• Working knowledge of MS Office tools (Excel, PowerPoint, Word). 
• Strong verbal and written communication skills with attention to detail and organizational skills. 
• Demonstrates a positive attitude, agility, and a strong willingness to learn and grow. 
• Ability to step in as a backup and support ongoing business operations as needed. 
• Ability to understand interdependencies across compliance programs and draw meaningful insights. 
• Basic understanding of network, merchant, and seller business models, processes, and terminology. Interest or foundational knowledge in the payments / credit card industry is preferred. 
• Self-starter with a proactive approach to problem-solving and issue resolution. 
• Collaborative team player with the ability to build and leverage relationships effectively. 
• Strong customer focus with demonstrated problem-solving and process improvement capabilities. 
• Inclination towards automation, continuous improvement, and efficiency enhancement. 
• Demonstrates analytical thinking and a research-oriented approach to problem solving.
• Duration: 12 months
   

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
• Cab facility
• Free meals
• Flexible working model with hybrid arrangement
• Training and development opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of contractual employment as an Apprentice with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. Apprentices will be required to abide by Blue Box values and always maintain Code of Conduct.