Application Support (Unix/Linux, Python)

- Provide L2 production support for enterprise applications in Unix/Linux environments
- Monitor application health, logs, and system performance to ensure uptime and SLA adherence
- Troubleshoot and resolve application, batch job, and system-related issues
- Perform log analysis, debugging, and root cause analysis for recurring incidents
- Support Python-based applications/scripts, including debugging and minor enhancements
- Monitor and manage batch jobs, scheduling, and job failures (AutoSys/cron or similar)
- Coordinate with L1/L3 teams, developers, and infrastructure teams for issue resolution
- Handle incidents, service requests, and problem management in line with ITIL processes
- Support deployments, releases, and environment validation activities
- Maintain documentation, SOPs, and knowledge base articles

We are seeking a skilled Application Support Engineer with strong exposure to Unix/Linux environments and Python to support business-critical applications. The role involves troubleshooting production issues, monitoring system performance, supporting batch processes, and ensuring application stability and availability.